Tvs Credit Services — Car loan issue

Address:

TVS CREDIT SERVICES, MALLESWARAM, BANGALORE

Hi,

i have a car loan with tvs credit services ltd for 5 years.
I am paying the loan with utmost sincerity for 3 years.
This month feb 2021 i had a financial crunch and was not able to pay the emi. I dont know who they are and they spoke and look like gundas came and took my car. I had to call them continuosly for 5 hrs and they took 3000 from me without giving any receipt and gave the car.