Tvs Electronics Limited — Delivery of damaged mobile set Redmi Note 3

Address:	562106
Website:	www.mi.in

I ordered for a Redmi Note 3 Mobile set on line on September 16 and it was delivered to the addressee Mrs.Mala Biswas on September 19, 2016 night.Next day, after opening the packet the device was found with disturbing display and immediately a complaint(ID[protected] was lodged.The damaged set is taken away by BlueDart on October 4, 2016 but the article is lying at Howrah till this day of complaint.At the same time MI is showing indifference to refund or replace against the damaged set.I feel helpless.Actions solicited.Supriya Biswas.