Croma Complaints & Reviews

With regret and disappointment I would like to bring to your notice the dismal and pathetic customer service at the Croma outlet at Oberoi Mall Goregaon east.

Ref: Complaint invoice: 60006

I had deposited a tablet for malfunction on 29th of March 13. At the time I was advised that the status would be updated with in a day. Subsequently I tried calling the customer service numbers 67488300 , 67488301 and personal number of Mr. Rakesh Singh [protected] with no response. I have visited the store further on 2nd and 4th of april when every time I was told that the tablet would be ready tomorrow. On 4th April I was told that the tablet has been repaired and will be delivered at my residence on 5th April around noon, by floor manager Neeta. It is 01:00 pm on 6th April and nor have I received any call nor the tablet. As usual no one is responding to the numerous phone calls made to the Mall including the manager's number which is 67488303.

Oberoi Mall service RIC, I would like you to take the matter with concerned in Croma and ensure appropriate action is taken. I do not expect to visit any sub-standard facility at the mall time and again.

I purchased a Nokia 620 vide Invoice No.slf02a[protected] dated 19/3/13. Till date i have not received my bill through email. I spoke to [protected] twice vide complaint No.163/270313 dated 27/3/13 but not received the bill. Very bad service no response from croma neither response from the call centre.

Purchased a symphony cooler on 26th March 2013, and I was told that it would be delivered the next day between 10 AM to 5 PM IST only. So I did not have any other option but have to take leave from office in order to receive the delivery. I did so but the next day when I called them up the customer care, they told the delivery is postponed for the next day since it was HOLI that day and that they would arrange a call from the store regarding the same. Believing them I said fine and I took leave from office for the next consecutive day. But it was really unprofessional from their end and they did not bother to call me the next day also. Never mind I call them thrice the next day since it was my product and I had paid for it, first call I made was at 10 AM, in that call they told it would be delivered by 5 PM that day. so i waited till 4.30 PM and when called the customer care again they said they dont have any clue (I mean they need to check) and they told they will arrange a call back from the concerned store. So desperately I waited till 6.45 PM but since then there was no calls...truly DISGUSTING......................
Though I was a loyal customer to Croma, I am promising from today that I would not purchase any products from this unprofessional organisation who dont any value even their long time customers. And it was truly disappointing how they run their customer care where there is no coordination between the store and them. And that to sometimes with wrong commitments. I did not have such an expectation from CROMA RETAIL (Prestigious Tata Group Company).
Then I had only one option left with me..that was I visited some other store purchased the product and took the delivery the same day itself that is today. And had asked Croma Retail to refund my money back the same since I had already purchased the product. I had already informed their customer care to raise the request and arrange for the refund as soon a possible. Oh this was really horrible.....Never would suggest anyone to buy from here again.

Hi I bought a Lenovo Z580 laptop from Croma stores Koramangala on Oct 20 - 2012. The reason why i took lenovo was that as part of Diwali offer croma promised me that lenovo is giving 2 year extended warranty. As mentioned by Croma I scanned and sent the serial number of laptop, Invoice and ID proof to the id "[protected]@lenovodiwalioffer.com". I got a ticket number from Lenovo as part of registration. the number is : 50124. But later they called me and told that the dealer has sold a laptop which does not come under the diwali offer.

I went back to Croma and told them the same thing. they told me that they will get it done . But after that its 6 months since i purchased th elaptop, and i didnt get the extended warranty till now.I'm really tired calling the sales person nd manager in croma. They are not picking my calls often. This is a real cheating.


I made close to 100 calls for just this purpose and went thrice to croma. Now they are getting angry when i call them for this purpose. But its my right to get that 2 year extended warranty. I also asked them if they are not able to get me 2 year extended warranty from lenovo, they they can give me 2 year warranty from Croma which they normmally provide on money. But they dont agree for that.


The sales person who sold me the Laptop is Manjunath. His number is : [protected]

His managers number is : [protected]


Im also attacing the serial number and the invoice with this.

Please help me in getting justice.

Thanks,
Rajaneesh TK
Cell # : [protected]

I have a Samsung Galaxy Gti9003 phone which has been not operational since more than a week now. I took it to Samsung service centre and they diagnosed touch panel problem on that. My phone is however on Croma's extended warranty. They have been misdirecting me to different service centres. Once they say they do not have service centre for my phone in gurgaon, and I have to go to Faridabad. Now, when I took it to Faridabad, the service centre guy didn’t listen saying that they don’t repair Samsung phone. When I called croma customer care, they told me to go to gurgaon or Nehru place in Delhi. When i told them that you guys told me about fbd, they told me to go to some other sector in fbd(sec-21c). When i went to sector 21c in fbd, I came to know that the service centre has been closed since 6 months. I am really frustrated on this kind of service and look for an answer from croma as to where exactly are there service centre sin NCR and if any of them can repair Samsung phone.

I bought a laptop form Croma New Bel Road i given for a service i got back after 2 month but i given for change the screen its under warranty they change and they given but then made defect for Bluetooth and my locking edge of screen i given the complain to them they told the person will come with in a week but now its more then 4 month still they not turn up when i will go they will tell with in 2 days the 2 days never come please help me out

NO HOME SERVICE IS PROVIDING FOR MY DVD PLAYER.AS A CUSTOMER OF CROMA PRODUCT YOU SHOULD GIVE AFTER SALES SERVICE TO CUSTOMER.AS PER YOUR COUSTOMER CARE EXCICUTIVE IT IS A CRREYABLE PRODUCT,SO CARREY IT TO CROMA SHOP.IT IS NOT ACCETPABLE TO ME.IF YOU ARE NOT PROVIDING SERVICE TO YOUR PRODUCT WE WILL NOT BUY FROM YOU ANY MORE AND PUBLISH IN OTHER CUSTOMER TO NOT BUY ANY PRODUCT FROM CROMA.

I had bought an LG 32 inch LCD TV from Croma 2 years back, along with extended warranty coverage. It was working fine for 4-5 months, after which the TV started having problems with the power supply board (it would turn on and off repeatedly and was completely unusable). Under LG company warranty, they replaced the board and the TV then started to work... But few months later, this problem repeated again while under extended warranty coverage..

Croma has tied up with AHA electronics in Bangalore for servicing and extended warranty related repairs. When i had this problem last May, I had to go through a harrowing experience and 10-15 days of delay to get my problem addressed and TV repaired.

Now 3 weeks back, my TV again had the same problem and I logged a complaint with their Croma 15 days ago... Still, these folks from AHA have not been able to address my problem, and have been inexplicably delaying my repair. I have been going through a lot of harassment from their end, and am looking for a means of ensuring that these people are punished for their incompetent service, and dishonest engineers.

My Boombox is with CROMA from September 2012 ad it has not been repaired as yet.
I have made more then 10 trips to the CROMA store is Anna Nagar Chennai to find out about the state of my Boombox,
Every time I go there I get the same reply saying it is being done and will be delivered to me within the week. Now it is more than 20 weeks and they are still in the process of repairing it.

I have lodged this complaint once before and the CROMA team wrote to me but has not taken any action on my complaint. I had given the team all the details of my purchase and I hope I do not have to go thru that rigmarole all over again with this complain.

I think CROMA is a big enough company and can easily replace my Boombox if they cannot repair it. 20 week to repair a small boombox is too much time and in the meantime I have no Music at home.

Dr. Purnima Rao
AI 163 9th Main, Shanti Colony
Anna Nagar Chennai 600040

Hello,

We purchased a Whirlpool refrigerator (Whirlpool RefFF450L IC465ACGB4) on 11th Nov-2012 with invoice (SLF02A[protected] from
Croma - NSG IT Park
Survey No. 127/2B/1A, ITI Road
Pune - 411007.

We got the installation of the refrigrator on 15th December (when we moved to the new house, where fridge was originally delivered) and the fuctioning was fine for 15-20 days (though I suspected quick chill function didnt freeze ice in 30 minutes as per claims from the company). But after that, one day, around 8th Jan, Fridge cooling stopped. We immediately lodged a complaint with Croma (complaint No.[protected]. The techinicain arrived next day and told us that wiring and the compressor is damaged. He suggested that he will get the same (faulty parts) replaced. But, we insisted that since we have faced compressor issues within 15 days o[censored]se, we want entire refrigerator replaced.Nothing happened after that.

Then, after that we are continuously visiting (3-4 times already apart from number of phone calls) Croma store and meeting Mr Mitesh (Store Manager) who always tell us that he is in touch with Mr Ansari from Whirlpool to get us replacement. But, so far, after 2 weeks, nothing has happened. Whenever, we call him, he just says that he will get back to us in few minutes but the return call never arrives.


We are highly appallled and disgusted with them and expecting a immediate solution,

Peeyush Goel
E-mail - [protected]@yahoo.co.in
Phone - [protected]

Hello,

I have ordered a Apple Iphone5 from cromaretail.com on 12th Jan 2013 under 12 month EMI scheme. when I ordered the product, this was on a 0% processing fee for the 12 months EMI with no extra or hidden charges.

Now I have got call from HDFC Credit Card Department regarding this transaction stating that there would be a processing fee of Rs. 3900 (approx) which would be charged on my card as i have taken this product on 12 Months EMI scheme.

This is to update that I have got call from HDFC Credit Card Department regarding this transaction stating that there would be a processing fee of Rs. 3900 (approx) which would be charged on my card as i have taken this product on 12 Months EMI scheme.

This is to update that when I ordered the product, this was on a 0% processing fee for the 12 months EMI with no extra or hidden charges.

I also went through all the terms and conditions on your website before making this transaction.
Now I am not ready to Pay this transaction amount under your false interpretation.
I want a written confirmation about the same from your end.

If I do not receive a confirmation , I will have to file a Charge back with the bank and lodge a complaint with the Consumer Forum Team.

The product is intact with the package and If you people want I can return the product the way it was when it was shipped.

I have also spoken to your Customer Service Representative where in I did not get a Proper response and he said me to mark a mail as he was unable to resolve this.Refer Ticket ID [protected] by Mohsin.

You have updated the processing fee details now but it was not there on your portal when I ordered it on 12th Jan.
I have attached the screenshot below for the Bill Summary where in there is no update about this Processing fee.

Hoping a prompt reply from your end.

Note :- Payment Summary screenshot attached for your reference.

My samsung lcd tv is covered under the extended warranty scheme. The lcd panel was giving problems and the samsung technician adviced replacement of the panel. I registered a claim with the croma extended warranty almost 2 months back now. The complaint no is 62266. Despite numerous calls and visits the claim is still not settled. Each time I call the customer care number I am assured that the complaint will be resolved within 2 days and no one even bothers to call. I have begun to feel that the croma extended warranty scheme is a big scandal and their only aim is to delay the issue till the customer gets tired

Hello,

Bought a Murphy Richards Microwave from Croma in Nov 2012. The very first day I made microwave popcorn and started seeing flames coming out of the microwave. Called Croma, they said contact Morphy directly (BTW had taken 2 years extended warranty in addition to regular 2 years warranty that comes with this microwave). Calling Morphy Richards a couple of times, they sent one person to take a look at this. He came and told us not to make popcorn in the microwave!! I am talking about microwaveable popcorn!! If you do not make that what the hell is the microwave for?

So he comes and puts some whitener on the appliance. And this happens the very next day when we were trying to make a papad. Called him again..
and he comes and does the same thing again. In the meanwhile, Croma fails to do anything. They were like call the company directly.
Will never ever buy anything from Croma again. If you [censored]ing do now want to provide any after sales service, who wants to buy there?

Girish

I bought a Panasonic Microwave on 31st december 2012 from Croma Sion branch on my Citibank credit card.
Exchanged old Microwave for Rs 300 and bought extended warranty for 2 years for Rs 419.
The microwave was dead on arrival and the demo engineer declared that when he came after 2 days of purchase. I had to chase the store for that too.
Have been complaining over the last 14 days, to call centre to sion store, they said Panasonic hasnt answered them.So they cannot do anything.
I have not bought it from panasonic so its really not my lookout.
After promising delivery everyday for the last 10 dyas, he calls up today and says the same oven is not there. So i should come to the store and pick something else I like. That is absurd. I want a full refund immediately. This islousy service from teh Well reputed TATA group.

I have Purchased LCD from centre Square mall, baroda on 8/1/13. I have clearly informed before purchasing that my basic requirement is USB movie playback. Marketing executive informed me all format will be supported for USB movie play on one of LCS of Panasonic. Now when i install and started only mpeg format is supported not even basic format is supported. Why Marketing executive missell the product even though i informed my basic requirement? Is this the customer service provided by croma store? There are other options also available if marketing executive clearly informed me before than i should have gone for some other product. Request you to guide in said situation.

I had bought a godrej washing machine from croma on 24/10/12 from ghatkopar croma.(r.city mall) On that day, there was an offer running in the store and I was supposed to receive dinner worth 1990 along with the washing machine. I have been following up since then but no response.croma is blaming godrej since then and we havent recd our dinner. Didn't know what to do next and hence posting this complaint.
[protected]@gmail.com

Hi,

I have ordered "Buffalo HDD 500GB USB 2.0" from cromaretail.com website on December 12th with reference number SLE00127964. The product got delivered after 15th December. I have opened the product and found that product is defective/faulty. I have called customer care immediately and they have informed that a pickup will arranged for the product. In between 17th to 23rd December I have called them 5 times asking about the update on pickup. No one has a clue of what is happening and every time I call the customer care, a default reply "Have emailed delivery item, they will contact you within 24 hours". Finally the day came and on 24th (that's like after 5 - 6 times calling and waiting for 1 week) someone came to pick the product. I have waited for 4 working days i.e. till 28th December and called again asking about the status. Again the same reply from customer support "no update from warehouse of the returned product, Emailed them for the update". Also they have informed me that within 24 hours I will have an update. Today i.e. on 29th I called them again and again the same, no update and they don't even have a clue where the product is at the moment. Its been like 2 weeks now, money has been deducted on the day purchase has been made and still I did not get the product or the money back. Please help me in getting update on the same.

Regards
Sumanth

Hi,

I have purchased a Dlink 3G WiFi Router on 8th Sep 2012 from Chroma Store situated at Mulund, Mumbai.

The router stopped functioning from 6th Oct 2012. The product has been given to Chroma Store (same as above) for servicing on 12th Oct 2012

Till 9th November I have not received any response on the same, so I have given a call to customer support on[protected] to register a complaint. The customer care executive assured me that I will be receiving a call back within 24 hours, but till 26th Nov 2012 I have not received any call from Chroma.

On 26th Nov 2012, again I have called customer care for registering complaint, but they do not have any update staus of the product. Again I have been told that I will receive a call back in next 24 hours which never happened.

Till 3rd Dec 2012 no updates from Croma store, (no calls nor any e-mail) so I have informed them that will be lodging a complain in the consumers forum. I have received a call from Croma Retail Store Mulund on the same day and they assured me that they will let me know the status of the product in 24 hours, as it is taking a lot of time they also assured me that they will replace the product with a new one.

Bottom Line is that I have purchased a product because i was in need for this, but now after purchasing I have used it for 1 month and this is with service center for more than 50 days till today. So this is same as wasted my money without getting any return.

I have made almost 10 calls to customer care and 5 e-mails but no reply from anyone. I want a brand new router in working condition, compensation Rs. 5000/- for harassing the customer and extended warranted applicable from the date I receive the new product.

Thanks
Bidhu

I have purchased the product vide Bill No SLF02A[protected] on 14/11/2012 with the instruction of delivery on 18/11/2012. but it was delivered on 20/11/2012 due to situation beyond control. on that issue i don't have any issue. But the product which i have received was intact but the sony coupon which are to be received with the product of the box haven't received. the pack was intact on the box but the coupon were not there in side the box. 20/11/2012 was the last day of sending SMS to sony for registering. As soon as i received the product I have registered the complaint vide conplaint no 753654 on the toll free no[protected]. but till today i haven't received any reply on the same nor getting any satisfactory answer on that account.

Please look into the matter that who has taken out the 5 nos coupon's as this kind of behavior is not expected from the Tata Son's Group Company.

I am registering this again as I have lost opportunity to participate in the contest to win some good prizes or stuff.

Please take suitable necessary action in this regards so that customer didn't loose faith in the good Tata Son's Group Company

Hi Friends, Please be cautious while shopping on Croma online store. They charge the money from your card and do not provide you the order number. On calling the customer center they keep you giving lame excuses. I am facing this issue. Even after 48 hrs of placing request on their website still waiting for the confirmation email and the order number.