[Resolved] Croma Extended Warranty — undue delay in settling the claim | |||
My samsung lcd tv is covered under the extended warranty scheme. The lcd panel was giving problems and the samsung technician adviced replacement of the panel. I registered a claim with the croma extended warranty almost 2 months back now. The complaint no is 62266. Despite numerous calls and visits the claim is still not settled. Each time I call the customer care number I am assured that the complaint will be resolved within 2 days and no one even bothers to call. I have begun to feel that the croma extended warranty scheme is a big scandal and their only aim is to delay the issue till the customer gets tired Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I had a very bad experience with the Croma Extended Warranty Center.
1. The staff hung up without resolving the issue (even though they were unable to point out to the exclusion clause in the contract, I agreed to buy it if it was not working). But they would not be willing to send a technician to check if the sensor on the TV was working or not.
2. Refused to process a claim for replacement of a part of Rs.10, 000 on a washing machine was paid by us to the dealer on Croma's recommendation to contact the dealer. The extended warranty covers it, and it has been some time since it was paid.
3. Some of the processes are so bureaucratic they would meet Government standards if not beat them. For example they would like me to provide a photo copy of the invoice to the technician when he comes (on another equipment) along with the complaint number that he provided me on the phone when I was driving (just send the details with the technician I can sign off or send me an SMS); the agents are not well trained or the parameters (the word used by them) are not customer friendly - wanted to know the relationship of the caller to the buyer? Let us wait and see what happens on the one equipment they have decided to send the technician!! I am not expecting much at this point unless they work hard and change my view about a TATA enterprise - they would lose a big croma customer.
1. The staff hung up without resolving the issue (even though they were unable to point out to the exclusion clause in the contract, I agreed to buy it if it was not working). But they would not be willing to send a technician to check if the sensor on the TV was working or not.
2. Refused to process a claim for replacement of a part of Rs.10, 000 on a washing machine was paid by us to the dealer on Croma's recommendation to contact the dealer. The extended warranty covers it, and it has been some time since it was paid.
3. Some of the processes are so bureaucratic they would meet Government standards if not beat them. For example they would like me to provide a photo copy of the invoice to the technician when he comes (on another equipment) along with the complaint number that he provided me on the phone when I was driving (just send the details with the technician I can sign off or send me an SMS); the agents are not well trained or the parameters (the word used by them) are not customer friendly - wanted to know the relationship of the caller to the buyer? Let us wait and see what happens on the one equipment they have decided to send the technician!! I am not expecting much at this point unless they work hard and change my view about a TATA enterprise - they would lose a big croma customer.
I bought a Croma window Ac with two years extended warranty, It has got some problem & stop working. I have called Croma customer care centre after two days they asked me to call extended warranty customer care centre, I called them so many times every time there was a reply that matter has been escalated to the concerns . I am unable to understand attending a service complaint has taken more than 15 days even after that I have been told by customer care that I should approach the Croma store where I have been again told to contact the customer care center.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
75%
Complaints
3217
Pending
421
Resolved
2271
View all 3217 Croma reviews & complaints
+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
+91 40 6722 6870 [International Helpline]
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
View all Croma contact information
Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677
Regards,
Team Croma