Croma Complaints & Reviews

Dear Ramesh NK,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman

Dear Parwinder Singh,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

Dear Customer,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman

Dear Customer,

We are waiting for details so that we can resolve the issue, please send us your details on email Id [protected]@cromaretail.com or call us on [protected].

Sincerely,
Team Croma

Thanks for the reply. My complaint no is 77260. After so much of follow up, Croma extended warranty asked me to get my AC repaired from Voltas & get it reimbursed from Croma. But since then i am following up for reimbursement. Nobody is coming to give money. I will say its pathetic!!!

Please provide my money. Since 9th June I wrote message to you but no reply from your side

Please provide my money. Since 9th June I wrote message to you but no reply from your side

HelloMy name is Firoz Shaikh a long and loyal croma customer unfortunately have to bring this to your attention.I have sent my Sony Play Station 3 for repair under extended warranty on 10th of Oct. 2013, case ID # 103433, And my long awaiting trouble began with croma extended warranty team.Initially my case was handled by Mr Vijay from S.G infotect Borivali mumbai, after a good long couple of month he referred me to his boss Mr Vishwas, his mobile # [protected], for another month he kept giving me false commitment and telling me that i am getting replacement console.Atleast he must have promised me 15 different times that i, ll be getting console for sure and on that pretext some times he would ask me ti visit croma store at mega mall andheri, sometimes he would ask me to send a copy of my invoice and at times would just ask me to send him mail acknoledging that i am ok to receive replacement.Did everything he asked me at least 100 times, please pardon my exaggeration Sir, but this was only the beginning of humiliating journey that i called on myself.Being customer service adviser myself i, ve always been polite to everyone that i spoke in your team inspite of all that i, ve gone through, but like always Mr. Vishwas would not answer my call after every falls promise is broken and neither Mr. vijay and ones who would answer would say they have no knowledge of the situation.Finally there is one more person that i dealt with quite often on all this is Mr.Milind Kambli, his mobile # [protected]. I was told that he is a big boss man of croma&#039;s extended warranty affairs and hence with all my politeness i explained him everything and he promised me solution and confirmed to get back to me on the matter.I was all happy that now i will be heard and my troubles and being nice to everyone would pay off, but to my shock even he was no different then the whole cavalry thats there with croma. He too continued making solid promises after promises and the excuses if i tell you even you will be amazed that how creative is croma team.Its been 2 months now that i, ve been toy of Mr Kambli aswell and today i gave up all hope when he called me and said that i can go to croma near my house which is at thakur mall dahisar and buy anything for amount upto 16000 RS, I was not happy with solution but beggars cant be choosers, so rushed to croma along with my two kids to buy something new and shiny which i had no need o[censored]ntill couple of hours ago but still happy and exited only to hear that they at croma have not recieved any intimation of such transaction and hence they will not honour it.I called Mr Kambli from store hoping against the hope but as usual he hung up on me, I laid down my weapons and surrender knowing that i cannot win this battle, Like a little light my friend told me me if i regiter complain here it will be heard.I conclude my email Sir with hope still alive that people still listen to man like me.
Thank You
Firoz Shaikh
PH # [protected]

HelloMy name is Firoz Shaikh a long and loyal croma customer
unfortunately have to bring this to your attention.I have sent my Sony
Play Station 3 for repair under extended warranty on 10th of Oct. 2013,
case ID # 103433, And my long awaiting trouble began with croma extended
warranty team.Initially my case was handled by Mr Vijay from S.G
infotect Borivali mumbai, after a good long couple of month he referred
me to his boss Mr Vishwas, his mobile # [protected], for another month he
kept giving me false commitment and telling me that i am getting
replacement console.Atleast he must have promised me 15 different times
that i, ll be getting console for sure and on that pretext some times he
would ask me ti visit croma store at mega mall andheri, sometimes he
would ask me to send a copy of my invoice and at times would just ask me
to send him mail acknoledging that i am ok to receive replacement.Did
everything he asked me at least 100 times, please pardon my exaggeration
Sir, but this was only the beginning of humiliating journey that i
called on myself.Being customer service adviser myself i, ve always been
polite to everyone that i spoke in your team inspite of all that i, ve
gone through, but like always Mr. Vishwas would not answer my call after
every falls promise is broken and neither Mr. vijay and ones who would
answer would say they have no knowledge of the situation.Finally there
is one more person that i dealt with quite often on all this is
Mr.Milind Kambli, his mobile # [protected]. I was told that he is a big
boss man of croma&amp;#039;s extended warranty affairs and hence with
all my politeness i explained him everything and he promised me solution
and confirmed to get back to me on the matter.I was all happy that now i
will be heard and my troubles and being nice to everyone would pay off,
but to my shock even he was no different then the whole cavalry thats
there with croma. He too continued making solid promises after promises
and the excuses if i tell you even you will be amazed that how creative
is croma team.Its been 2 months now that i, ve been toy of Mr Kambli
aswell and today i gave up all hope when he called me and said that i
can go to croma near my house which is at thakur mall dahisar and buy
anything for amount upto 16000 RS, I was not happy with solution but
beggars cant be choosers, so rushed to croma along with my two kids to
buy something new and shiny which i had no need o[censored]ntill couple of
hours ago but still happy and exited only to hear that they at croma
have not recieved any intimation of such transaction and hence they will
not honour it.I called Mr Kambli from store hoping against the hope but
as usual he hung up on me, I laid down my weapons and surrender knowing
that i cannot win this battle, Like a little light my friend told me me
if i regiter complain here it will be heard.I conclude my email Sir
with hope still alive that people still listen to man like me.
Thank You
Firoz Shaikh
PH #[protected]

i have got a note 2 from Croma in feb 2013 and its was in extended warranty in mar 2014 i had given my phone in croma as i had a censor issue and the censor was not working properly but my phone was working properly and had no other problems was asked to submit the phone in borivali Sg infotech and when i asked them abt back up i was informed that backup is not required after 2 days i got a call from Sg infotech stating
that the mother board has to be changed coz after changing the censor phone is not working and mother board has to changed i was told that i wont get backup of my data as it was very important.
i had asked them for a replacement of my phone as my data is all gone and had also email abt this to Mr Milind Kamble from Tata Aig as was asked in croma (malad) but havnt got any response, my phone is still with them and they are not giving me any answer abt replacement of my phone. I want to complaint about this to the highest level.
My job order Id : 125231
My email : [protected]@gmail.com

Hi,

I am Rishabh. I puchsed a laptop Acer aspire 5733 c13 380 on 8.9.2012. They told me for extended warranty for my laptop.
And today 5.8.2014 I need servicing for the laptop and I am calling on [protected] to register my general service request and information but nobody is picking the call. Now I feel they are cheaters in extended warranties. They sucked my 1499 ruppees with false promises.
Its better to buy acer products from acer show rooms.
Croma is good place to see and compare products only. not to purchase.

Thanks and regards
Rishabh
[protected]

I had purchased LG washing machine from the company in 2012 with a 2 year extended warranty. It worked very well for 2 years but somehow it started creating problem in which one the power panel of the product is dead. I had already registered a complaint 9 days before where a service engineer attended it and informed that the power panel is suppose to be replaced and it shall be done in a day or two. Since he took the part along with it there is no call back nor any reply from either of the companies. When i called him to know the status he replied that i am not been provided the part from the company itself so how will i be able to resolve your problem. Such a huge company and such a running model but still lacking to provide service under warranty. Its rainy season anyways, so my family is facing day to day problems with the clothes which cant soak for 2 days. This was not the reason i purchased with extended warranty. If my complain number 142932 does not get resolved by today itself than i will be claiming a refund and will replace the part by my own which i will be getting from any local supply. Pls upgrde your systems as whenever i call up in the mornings, systems are always under maintenance or an update. My number is [protected]

I have purchased a whirlpool washing machine from croma with an extended warranty in2012. Due to some reasons the product stopped working and the reason was the power panel failure. Service engineer took the part along with him informing that the problem will be resolved in a day or two.. its been more than a week that the company is not providing part to him ad thus i am facing severe issues in such weather where the clothes takes more than 2 days to dry. One most important thing i the same part is available in the local market but the company is not providing it to me. Was this the reason behind to take an extended warran. Pls resolve the complain by today itself or else provide me my extended warranty refund after i purchase the part from the market. This was not at all the reason to take the product along with extended warranty. My complaint number is 142932.

Dear Customer,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman

Dear Customer,

We are waiting for details so that we can resolve the issue, please send us your details on email Id [protected]@cromaretail.com or call us on [protected].

Sincerely,
Team Croma

Nokia — bill not receipt till date

sir
my mobile no [protected] has been barred(outgoing) and also today received two sms one is show 290 rupees and second is 300.50 . but throuh customer care found bill rupees is 168.50 ,but bill not found till date so please send my bill on my E-mail address with details.

Hi,

Please contact Croma for a resolution towards your query.

Regards,
Team Nokia India

Dear Customer,

Raman here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Raman

very very bad

Lenovo Laptop — shopkeeper has cheated us

sir, my laptop is not working corrretly the software of that is hanging...like winamp...etc. sir, i would tell u that pzl give me the number of lenovo coustmercare number to talk with him and discusss the problem...thank you

my laptop battery is not in good conditation, it create problem, where is lenovo service centre, what is custumer care no tell me

Lenovo Laptops — BEING CHEATED BY THE COMPANY

Sir,
I purchase my LENOVO laptop 3000 Y410 series and from since the time of purchase i am always having problem i have repaired 4 times my DVD writer since my purchase dated august 2008.Now as the 1 year warranty is being over i m having problem .other problems is of it's speaker. i am fed up with my laptop.. My friend purchases acer at in 2007 and still he is not getting any problem.

please help me out of this DVD writer problem which is of main concern.
My DVD writer neither read/write CD nor DVD.Only my money is being wasted..........
pls help me out of this fraudster chinese company LENOVO.

Lenovo — trying to cheat

Dear Sir/Mam,

As i am to inform you that i have purchased the laptop on january 2011 where iam facing a lots of problem in the product where i have written several mails to the company but they totally get negellate my words/complaints.
So, i request you to short out my problem regarding to my matters& obilige.



Thank's& Regard's
Paritosh Jaiswal

******************************Conversation Between Company************************************************
Dear Lenovo Team,

How much time did you think that I should get my systems repared for a single problem. I had already informed you that my CD Driver is not functioning properly the same problem was existing in my system prior 6 months before, the same has been rectified by your local service centre team..Can company give me a confirmation that which type of product the company is using which get damaged such frequently. The condition is just forcing me to think on it that being a consumer I have being cheated.

Please look into the matter as I am facing a severe inconvenience due to Lenovo neglegence. Waiting for your further support.

Regards
Paritosh Jaiswal
[protected]
[protected]

Dear Customer,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Hemant,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Hemant,

We trust your issue is resolved to your fullest satisfaction, in case of any further queries please mail us on [protected]@cromaretail.com. We truly appreciate your patronage.

Regards,
Team Croma

Dear Thomas,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Peeyush,

We have received your complaint and you would hear from us shortly

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

I had a very bad experience with the Croma Extended Warranty Center.
1. The staff hung up without resolving the issue (even though they were unable to point out to the exclusion clause in the contract, I agreed to buy it if it was not working). But they would not be willing to send a technician to check if the sensor on the TV was working or not.
2. Refused to process a claim for replacement of a part of Rs.10, 000 on a washing machine was paid by us to the dealer on Croma's recommendation to contact the dealer. The extended warranty covers it, and it has been some time since it was paid.
3. Some of the processes are so bureaucratic they would meet Government standards if not beat them. For example they would like me to provide a photo copy of the invoice to the technician when he comes (on another equipment) along with the complaint number that he provided me on the phone when I was driving (just send the details with the technician I can sign off or send me an SMS); the agents are not well trained or the parameters (the word used by them) are not customer friendly - wanted to know the relationship of the caller to the buyer? Let us wait and see what happens on the one equipment they have decided to send the technician!! I am not expecting much at this point unless they work hard and change my view about a TATA enterprise - they would lose a big croma customer.

I bought a Croma window Ac with two years extended warranty, It has got some problem & stop working. I have called Croma customer care centre after two days they asked me to call extended warranty customer care centre, I called them so many times every time there was a reply that matter has been escalated to the concerns . I am unable to understand attending a service complaint has taken more than 15 days even after that I have been told by customer care that I should approach the Croma store where I have been again told to contact the customer care center.

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Croma — Not a microwave at all

I have walked into Croma retail shop at Jubilee hils , Hyderabad on 23/01/2010 and asked to explain about Microoven brands ultimatly one sales person Mr. Prashant (502166) has appraised me about their own brand CROMA pretended to be a good product compared to other brands. Unfortunately I have purchased the CROMA brand microvoven vide invoic No.[protected].

The problem:

I felt this is not a microoven just a metel box as it never function as per the specifiations povided in the manual given by them.
I is not even roasting a papad.
While reheating the foods spills over in the oven iself.
Food products beome corbon or half cooks.

I am sharing this expeience to all my Indian brothers and sisters, please do not get cheated by such poducts marketed by CROMA by fixing their brand name sticker on some metal peaces.

When I have complained thy have send some unskilled man to repair. What he will repair to a metal piece. he answered to our questions "it will be like that only." He has faught with my daughter for her signature on his job card.

He never be able to explain and solve the problem. If CROMA do not refund my money (the price I have paid) and take back their product, certainally a case will be filed in consumer court by 20th of April 2010.
It is shameful on the part of to a Reputed TATA conmapny selling these kind of pretended products.

V.P.Rao
Hyderabad

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma

Dear Customer,

We are still awaiting your revert on your purchase and contact details, Kindly provide us with same so that we can resolve your query at the earliest.

Regards,
Team Croma

Dear Customer,

Please provide us your purchase and contact details. You can also mail us on [protected]@cromaretail.com or arrange a call back from us by sending an SMS “Croma” to 56677

Regards,
Team Croma