[Resolved]  Panasonic / LCD TV 22 Inch — Defective LCD TV 22 Inch

Address:

Mumbai City, Maharashtra

Hi, I am Bhaven Dalal. I had purchased Panasonic LCD Tv 22 inch. However in no time, there is some problem with its colour display. I called up the dealer Shreeji Electronics (Kandivali charkop, Mumbai) on 25 Nov 12 and lodged a complaint. Since then there has not been much action from Panasonic. They have not been responsible enough to call me as well. Whenever I call them they simply say that it will take 1 week more as part has to come from Chennai.

Kindly guide me what action can be taken against them as I feel cheated with this defective product. (Within warranty period)
Also find the below mentioned email sent to their customer care on 5 dec 2012. However there is no reply from their side except a worthless acknowledgement.

Regards- Bhaven Dalal.


Hi,
I am Bhaven Dalal. I had purchased Panasonic LCD tv 22 inch in April – May 12. However in no time, there is some problem with its colour display. I called up the dealer Shreeji Electronics (Kandivali charkop, Mumbai) on 25 Nov 12. He lodged a complaint to Panasonic. The complaint no is PI-ASC[protected]Dated 25 Nov 12). Your product inspector named ASHOK came and checked the same. Also, he took some photos of the same and told that the panel part will be replaced. Further, he told me that this could take around maximum 1 week as part has to come from Chennai. Post that inspection, nobody has called or reverted (today being the 11th day from complaint request).

Now that I called them today to check, I was told by Mr. Ashok that additional 4-5 days will take as the part has not come yet. Upon insisting on senior managers number I was given Mr. Arvind’s contact – [protected]. While I spoke to him, I was told that he is helpless and will take some time. Upon insisting his seniors number I am given a contact of Mr. Vinay Vane who heads Mumbai branch. I was told that he is on leave today and there is no back up for him who can help me today.

Then upon asking for escalation email id and website id, I have been given this id. Hence I want your immediate attention on this and require prompt action on the same.

Kindly understand customers plight. I have not purchased your TV to do follow-ups. Everyone is busy these days and I cannot keep following it up. Your rescue team has to act responsibly and serve the customers.

If there is any responsible person in your entire team, do revert me with an immediate resolution. Failing to reply, I will be forced to contact consumer complaint forum!

Regards,
Bhaven Dalal.