[Resolved]  Panasonic Viera LED 32x30d - 32" — After Sales Service issue

Address:

Mumbai City, Maharashtra

Dear Team,

I had Booked a Panasonic Viera 32" LED/LCD TV on 1st - JAN - 2012, from Kohinoor Kandivali(West) Mumbai branch, The TV stopped working on 25th Sep- 2012, On calling Panasonics call center guys they sent their technicians on the next day, he inspected the Television and told that one of the Chip stopped functioning. The Service center guy also told that this issue will get resolved in 4 days, on giving a call back to them they told that it will be solved in the coming week (ie. before 5th Oct, 2012) as the part that was damaged is not available and will have to order from the main branch that is in Chennai. For me it was ok as there could be the chances of low inventory.

After waiting till 5th Oct and making n number of call to their service centers, call centers, Kohinoor, and other related ppl still the issue is not solved.

Now they are saying that we cant give you a standby Television, nor we can provide you will the damaged part before next Thursday Friday(12th Oct 2012).

I have a strong feeling that even then they will give me the same reason and extend the complaint. Below are all the details related to Television and Complaint:

Store purchased from: Kohinoor Televideo pvt. ltd.
Voucher No: SLS1258940
Invoice No: KAN/208359
Order No: ORD1235552
Date: 01/01/2012

Product Name: PANASONIC LED 32X30D-32"
Chasis No.: 011056

Complaint No: 076557.

Representatives i interacted with in the process:

Arvind karle
Vinay Vani (Atharva - Authorised Service Center in Mumbai)
Prabhu Saundarajan - Panasonic Store Supervisor, Chennai
Vinay Vani - Service Center in-charge
Manoj Kumar - Panasonic Sr Store Supervisor, Channai

In My Last call to Panasonic Mr Manoj Kumar committed to provide me a stand by television by 6th oct 2012. Still i haven't got anything from their end.

I would request Consumer Complaints team to guide me to sue this company against the lack of after sales service. And also help me to get me TV back on track

regards
Nayan Mewada