Comments
They are frauds and cheaters. They have looted us by giving false promises. Now they are not even refunding our money.
I am in regular follow-up for payment refund but they are not proper responding and revert only one mail format cut and paste. I think to take legal action against this fraud company who cheated and harassed me.
ghanshyam
[protected]
ghanshyam
[protected]
They are cheat with us, and no refund from Feb to till Sep 16.
Same is the case with me.
Not booked even a single holiday. They even don't reply on mail. Phone is not picked. They don't have any tie-ups. They are totally fraud. Only one property they boast about. CLub-EON is looting the innocent people like me.
I'll take legal action against them. Then only they will come to what is the meaning of cheating poor people.
Not booked even a single holiday. They even don't reply on mail. Phone is not picked. They don't have any tie-ups. They are totally fraud. Only one property they boast about. CLub-EON is looting the innocent people like me.
I'll take legal action against them. Then only they will come to what is the meaning of cheating poor people.
I also feel cheated by them. Really they don't have any property of their own. I have booked a hotel for Shimla through them which they have further booked on GOIBIB and it was not even a 3 star property. In they presentation they have promised for 4-5 star properties. I also want to take a legal action against them.
Deepak
[protected]
Deepak
[protected]
Helo friends Tybros group have given us a voucher which is free of cost for 3N /4D .They told us that we won this coupon is it really a free of cost or they will charge us hospitality charges I just want to know if some1 is reading my comment and have experience about this coupon i realy want to know the experience.
swadeshgauravsingh's reply, Jan 30, 2017
Even I got the same voucher few days back. after reading these reviews on various sites, I'm skeptical on weather to try them out or not. But it;s true that they don't have any tie ups. You pay them and then they make the bookings through their own channels. Off course you get better rates, but check the below breakup :
80000/- for 24 days of Holiday = 3333 per night. which is more than average cost of good hotels at most locations in India.
80000/- for 24 days of Holiday = 3333 per night. which is more than average cost of good hotels at most locations in India.
I also gave him 60000rs for 5 year plan. But when I ask available destination then they didn't tell me. It is totally waste of money. At the time of agreement, they told many destination in India as well as in abroad but it is totally fraud.
Is there any chance to refund money or any legal action?
Please let me know.
Gaurav Chaudhary
[protected]
Is there any chance to refund money or any legal action?
Please let me know.
Gaurav Chaudhary
[protected]
I am also facing the same. i m also following up for my refund since oct'16 but they are keep on lingering on only.
These people called me to their Noida office stating that I have won surat diamond voucher and a holiday voucher. Girl who called me said that I would be facilitated as i have won this in a lucky draw but when I reached their office they started torturing me by explaining all their plans. They were forcing me to buy their 5 year plan by repeatedly pushing that to me. I told him many times that I will get back to them on this as i did not have any idea that i needed to buy some plan but they simply went on with their sales rhetoric and did not even give me the surat diamond voucher. Please dont fall for these crooks.
Fraud company
I am in regular follow-up for payment refund but they are not proper responding and revert only one mail format cut and paste. I think to take legal action against this fraud company who cheated and harassed me.
Sandeep Bhola
[protected]
I am in regular follow-up for payment refund but they are not proper responding and revert only one mail format cut and paste. I think to take legal action against this fraud company who cheated and harassed me.
Sandeep Bhola
[protected]
This is totally fake company. Don't take any plan. They will not fulfill any told promises. There have limited 4-5 holiday destinations only. Out of them there is no availability on need. Don't trust on it.
Please check mail chain regarding booking...
To:
Info Eonclub
Date:
July 22, 2017, 9:37 PM
Hi Team,
This is again very bad experience for me. Now please explain me how I have to schedule my holiday package. Because on long weekend, you don't have booking availabilities.
As you know that I am a private job holder. It's not possible for me to take 5-6 days leave only for tourism purpose.
At the time of taking TYBROS plan, your teammates told us that we will provide you priority on urgent bases. They were influencing us for too many benefits of this plan like 2 day prior booking on peak season also.
Now you have to tell me that what is the benefit for taking this plan for five year. Because you are not able to provide booking facilities even before 21-22 days.
Thanks
Gaurav Chaudhary
[protected]
On Saturday, July 22, 2017, Info Eonclub wrote:
Dear Mr. Chaudhary,
Greetings from EON Club!
Thank you for writing to us.
Further to your mail, we regret to inform you that booking is not available on requested dates.
We request you to kindly share alternate holiday requirements.
Assuring you of our best services.
Please feel free to contact us, in case you need further assistance.
Warm Regards
Member Relations
EON Club
From: GAURAV CHAUDHARY [mailto:[protected]@gmail.com]
Sent: 22 July 2017 16:09
To: [protected]@eonclub.com
Subject: Re: Membership_Booking
Hi Nafees,
We are planning for a holiday trip between 11-15 August for Jaipur, Udaipur and Jodhpur.
Please confirm me for booking.
Thats
Gaurav Chaudhary
[protected]
Please check mail chain regarding booking...
To:
Info Eonclub
Date:
July 22, 2017, 9:37 PM
Hi Team,
This is again very bad experience for me. Now please explain me how I have to schedule my holiday package. Because on long weekend, you don't have booking availabilities.
As you know that I am a private job holder. It's not possible for me to take 5-6 days leave only for tourism purpose.
At the time of taking TYBROS plan, your teammates told us that we will provide you priority on urgent bases. They were influencing us for too many benefits of this plan like 2 day prior booking on peak season also.
Now you have to tell me that what is the benefit for taking this plan for five year. Because you are not able to provide booking facilities even before 21-22 days.
Thanks
Gaurav Chaudhary
[protected]
On Saturday, July 22, 2017, Info Eonclub wrote:
Dear Mr. Chaudhary,
Greetings from EON Club!
Thank you for writing to us.
Further to your mail, we regret to inform you that booking is not available on requested dates.
We request you to kindly share alternate holiday requirements.
Assuring you of our best services.
Please feel free to contact us, in case you need further assistance.
Warm Regards
Member Relations
EON Club
From: GAURAV CHAUDHARY [mailto:[protected]@gmail.com]
Sent: 22 July 2017 16:09
To: [protected]@eonclub.com
Subject: Re: Membership_Booking
Hi Nafees,
We are planning for a holiday trip between 11-15 August for Jaipur, Udaipur and Jodhpur.
Please confirm me for booking.
Thats
Gaurav Chaudhary
[protected]
Facing the same concern:
Hi,
We've n number of times informed you on calls and on emails, that the commitments which were made verbally while we are in discussion are different to that what you are mailing now, We are not interested in continuing any further. Refund the money.
We have checked and found that to many clients are dissatisfied with wrong commitments.
Refer this:
https://www.consumercomplaints.in/tybros-eon-club-tours-pvt-ltd-cheated-with-wro...⇄
https://www.consumercomplaints.in/tybros-eon-club-holiday-package-c1515404
https://www.consumercomplaints.in/tybros-eon-club-fraud-company-not-even-refundi...⇄
https://www.consumercomplaints.in/tybros-eon-club-holiday-exchange-c1346657
On Sat, Aug 5, 2017 at 5:20 PM, Info Eonclub wrote:
Dear Mr. Nag,
Greetings from EON Club!
Thank you for writing to us.
Further to your mail, we would like to inform to inform you that your membership kit will be dispatched within 30 working days from date of completion welcome call same has been informed to earlier.
Also we would again like to re-iterate that it has been informed that enrolment offer can be utilized on realization of 30% of membership fee and regular holidays starts after realization of 50% of the membership fee.
As per membership rules festive dates (e.g New Year, Chrismas etc. ) are excluded and reservation can be done from 3 months to 2 days prior to check-in date on first come first serve basis.
Also it has been informed that gift voucher is valid for off peak season, and utility charges will be applicable on redemption.
Above has been already informed to you during the welcome call.
So we request you to kindly continue with the membership as full refund is not applicable.
For any further clarification please feel free to contact us at [protected]@eonclub.com or call us at +91 [protected]
Warm Regards
Member Relations
EON Club
From: Sibendu Nag [mailto:[protected]@gmail.com]
Sent: 05 August 2017 15:20
To: Info Eonclub; gaurav gupta
Cc: Moumita Nag; razvi.[protected]@eonclub.com; [protected]@gmail.com; [protected]@tybrosindia.com; vivek.[protected]@tybrosindia.com; vikas.[protected]@tybrosindia.com
Subject: Re: Reminder 2: Refund my Money - EON Club Membership No.[protected]
Hi EonTeam
We went ahead with your package after hearing few good notes from your team member Mr. Gaurav but I am sorry to say all the commitments that were made was never fulfilled. Few of the ask from the meeting was:
We will receive the membership card within 7 days
We can book hotels/resorts anytime without even worrying about the festive dates like Christmas, New Year, etc.
We can redeem the voucher anytime by calling the helpline and they will manage the booking
Also, it was said that after we receive the membership card, we can book the hotels instantly and this is a special feature which your competitors are not providing and which makes you unique
I took this membership because we wanted to avail the booking for Goa this month through one of your voucher and we clearly discussed this, but again to my surprise now you have to say that there is no room now
Also, you have to understand that within a stipulated time, it is nowhere possible to go through the agreement in a short notice. We went through 2 hours of there discussion (which lasts from 8:30 pm - 10:30 pm) after which we have been asked to fill the form which will have the same agreement details which Mr. Gaurav and his executive has given the presentation and we were left with no option. Either to sign and pay amount the same moment or ignore the offer. We liked what your executives discussed with us and based on their discussion we thought of going with your package. We even ignored the fact that they were without any ID proofs, visiting cards or any official documentation, but after asking for an official mail they did provided and we thought of going with your package.Also, we never received any call from your end, till the time my wife posted the concern on your portal.
Please understand that we wanted few things which I hope wont be flexible from your end. So, kindly consider this as a cancellation request and kindly refund our advance payment of Rs.15, 000 asap.
Best Regards
S.Nag
On Fri, Aug 4, 2017 at 4:39 PM, Info Eonclub wrote:
Dear Mrs. Nag,
Greetings from Eon Club!
Thank you for writing to us. We did go through all the details pertaining to your account and are concerned about your experience that has left much to be desired.
If there has been any shortcoming from our team, let me assure you that while we are not perfect, our strength lies in responding to member concerns, constant evaluation and update our service processes to keep in tune with our members requirements.
I am sure you will appreciate the fact that we, in our process we believe in each feedback being an opportunity for us to recover ground and improve ourselves based on every member’s interaction with us.
The fact that your queries got addressed by a senior member of the team through a transparent escalation system that captures every possible interaction and highlights instances of members requiring special attention and hence the interaction gets routed to the next level which is one of the core inputs that we train our team on.
Please do let me know once this is behind us as to why you wished to opt out of the relationship before it even began. I am sure you and your family would have spent 60-90 minutes on the presentation before taking the decision to enroll with us and be a part of the larger family of happy holiday makers, hence the perplexity.
Kindly spare your few moments and give me your thoughts on what we could have done better to retain you as our member and serve you the experience that you had initially enrolled for. Our belief in our product and customer testimonials bears out the fact that this product is ideally experienced and cherished by the Indian Urban family.
We are concerned that you are opting for cancellation, we would like to meet up with you personally to understand the reasons for your decision and clear any doubts you may have about your membership.
We are confident that this product certainly suits you and we request you to kindly reconsider your decision. We are confident that we will be able to resolve your concerns to your satisfaction and re-establish your faith in EON Club.
For any further clarification please feel free to contact us at [protected]@eonclub.com or call us at +91 [protected].
Thanking you and assuring you of our best service always.
Warm Regards
Member Relations
EON Club
From: Moumita Nag [mailto:dey.[protected]@gmail.com]
Sent: 03 August 2017 14:58
To: Info Eonclub; razvi khan; gaurav gupta; [protected]@gmail.com; [protected]@tybrosindia.com; vivek.[protected]@tybrosindia.com; vikas.[protected]@tybrosindia.com
Cc: Sibendu Nag
Subject: Re: Reminder 2: Refund my Money - EON Club Membership No.[protected]
Hi,
Based on our discussion, none of the commitments are fulfilled, not any suitable solution are being provided, that to the team is too arrogant, i need my money back, Refund the same asap.
On Wed, Aug 2, 2017 at 3:00 PM, Info Eonclub wrote:
Dear Mr. Nag
Greetings from EON Club!
Based on your discussion and your request for cancellation of membership, We are delighted that you have reconsidered your decision and withdrawn your cancellation request.
On our part we promise that we will look into the issues that have led to your decision and rectify those that are within our power to correct.
We hope you are planning a holiday soon and look forward to welcoming you at our resorts.
Warm Regards
Member Relations
EON Club
+91 [protected]
From: Moumita Nag [mailto:dey.[protected]@gmail.com]
Sent: 31 July 2017 16:56
To: Info Eonclub; [protected]@tybrosindia.com; razvi khan; [protected]@gmail.com; [protected]@gmail.com; [protected]@tybrosindia.com; vivek.[protected]@tybrosindia.com; vikas.[protected]@tybrosindia.com
Cc: Sibendu Nag
Subject: Reminder 2: Refund my Money - EON Club Membership No.[protected]
Looking for immediate response, if not will raise the complaint in all the complaint forums.
On Sun, Jul 30, 2017 at 6:44 PM, Moumita Nag wrote:
No status yet, 3 w days already over, return my hard earned money.
On Jul 25, 2017 7:41 PM, "Info Eonclub" wrote:
Dear Mrs. Nag,
Greetings from EON Club!
Thank you for writing to us.
Further to your mail, we are in receipt of your concern, while we are working towards an appropriate solution.
We therefore request you to allow us 2 / 3 working days for better resolution.
Assuring you of our best services.
Please feel free to contact us, in case you need further assistance.
Warm Regards
Member Relations
EON Club
From: Moumita Nag [mailto:dey.[protected]@gmail.com]
Sent: 25 July 2017 10:49
To: [protected]@gmail.com; razvi khan; Info Eonclub
Subject: Reminder: Fwd: Office address and VM number
Waiting, please initiate the Refund
On Sat, Jul 22, 2017 at 2:26 PM, Moumita Nag wrote:
Refund my money INR 15000/-, your service is too pathetic, no one picks up the calls.
On Jul 10, 2017 9:57 PM, "razvi khan" wrote:
Dear Sir
Greeting From Tybros Group
Please find the office address and VM Number of our corporate office at below mail.
Regards
Razvi khan
Regional Head
[protected]
[protected] Forwarded message[protected]
From: "razvi khan"
Date: Jul 10, 2017 21:35
Subject: Office address and VM number
To:
Cc:
Dear Gaurav
This is your kind information that our corporate office address and VM Number are given below..
Tybros House 5/54 main Sankar Road New Rajendra Nagar New Delhi 6
VMN :- [protected]( 24 hours )
Land line :[protected]am to 7pm)
Regards
Razvi khan
Hi,
We've n number of times informed you on calls and on emails, that the commitments which were made verbally while we are in discussion are different to that what you are mailing now, We are not interested in continuing any further. Refund the money.
We have checked and found that to many clients are dissatisfied with wrong commitments.
Refer this:
https://www.consumercomplaints.in/tybros-eon-club-tours-pvt-ltd-cheated-with-wro...⇄
https://www.consumercomplaints.in/tybros-eon-club-holiday-package-c1515404
https://www.consumercomplaints.in/tybros-eon-club-fraud-company-not-even-refundi...⇄
https://www.consumercomplaints.in/tybros-eon-club-holiday-exchange-c1346657
On Sat, Aug 5, 2017 at 5:20 PM, Info Eonclub wrote:
Dear Mr. Nag,
Greetings from EON Club!
Thank you for writing to us.
Further to your mail, we would like to inform to inform you that your membership kit will be dispatched within 30 working days from date of completion welcome call same has been informed to earlier.
Also we would again like to re-iterate that it has been informed that enrolment offer can be utilized on realization of 30% of membership fee and regular holidays starts after realization of 50% of the membership fee.
As per membership rules festive dates (e.g New Year, Chrismas etc. ) are excluded and reservation can be done from 3 months to 2 days prior to check-in date on first come first serve basis.
Also it has been informed that gift voucher is valid for off peak season, and utility charges will be applicable on redemption.
Above has been already informed to you during the welcome call.
So we request you to kindly continue with the membership as full refund is not applicable.
For any further clarification please feel free to contact us at [protected]@eonclub.com or call us at +91 [protected]
Warm Regards
Member Relations
EON Club
From: Sibendu Nag [mailto:[protected]@gmail.com]
Sent: 05 August 2017 15:20
To: Info Eonclub; gaurav gupta
Cc: Moumita Nag; razvi.[protected]@eonclub.com; [protected]@gmail.com; [protected]@tybrosindia.com; vivek.[protected]@tybrosindia.com; vikas.[protected]@tybrosindia.com
Subject: Re: Reminder 2: Refund my Money - EON Club Membership No.[protected]
Hi EonTeam
We went ahead with your package after hearing few good notes from your team member Mr. Gaurav but I am sorry to say all the commitments that were made was never fulfilled. Few of the ask from the meeting was:
We will receive the membership card within 7 days
We can book hotels/resorts anytime without even worrying about the festive dates like Christmas, New Year, etc.
We can redeem the voucher anytime by calling the helpline and they will manage the booking
Also, it was said that after we receive the membership card, we can book the hotels instantly and this is a special feature which your competitors are not providing and which makes you unique
I took this membership because we wanted to avail the booking for Goa this month through one of your voucher and we clearly discussed this, but again to my surprise now you have to say that there is no room now
Also, you have to understand that within a stipulated time, it is nowhere possible to go through the agreement in a short notice. We went through 2 hours of there discussion (which lasts from 8:30 pm - 10:30 pm) after which we have been asked to fill the form which will have the same agreement details which Mr. Gaurav and his executive has given the presentation and we were left with no option. Either to sign and pay amount the same moment or ignore the offer. We liked what your executives discussed with us and based on their discussion we thought of going with your package. We even ignored the fact that they were without any ID proofs, visiting cards or any official documentation, but after asking for an official mail they did provided and we thought of going with your package.Also, we never received any call from your end, till the time my wife posted the concern on your portal.
Please understand that we wanted few things which I hope wont be flexible from your end. So, kindly consider this as a cancellation request and kindly refund our advance payment of Rs.15, 000 asap.
Best Regards
S.Nag
On Fri, Aug 4, 2017 at 4:39 PM, Info Eonclub wrote:
Dear Mrs. Nag,
Greetings from Eon Club!
Thank you for writing to us. We did go through all the details pertaining to your account and are concerned about your experience that has left much to be desired.
If there has been any shortcoming from our team, let me assure you that while we are not perfect, our strength lies in responding to member concerns, constant evaluation and update our service processes to keep in tune with our members requirements.
I am sure you will appreciate the fact that we, in our process we believe in each feedback being an opportunity for us to recover ground and improve ourselves based on every member’s interaction with us.
The fact that your queries got addressed by a senior member of the team through a transparent escalation system that captures every possible interaction and highlights instances of members requiring special attention and hence the interaction gets routed to the next level which is one of the core inputs that we train our team on.
Please do let me know once this is behind us as to why you wished to opt out of the relationship before it even began. I am sure you and your family would have spent 60-90 minutes on the presentation before taking the decision to enroll with us and be a part of the larger family of happy holiday makers, hence the perplexity.
Kindly spare your few moments and give me your thoughts on what we could have done better to retain you as our member and serve you the experience that you had initially enrolled for. Our belief in our product and customer testimonials bears out the fact that this product is ideally experienced and cherished by the Indian Urban family.
We are concerned that you are opting for cancellation, we would like to meet up with you personally to understand the reasons for your decision and clear any doubts you may have about your membership.
We are confident that this product certainly suits you and we request you to kindly reconsider your decision. We are confident that we will be able to resolve your concerns to your satisfaction and re-establish your faith in EON Club.
For any further clarification please feel free to contact us at [protected]@eonclub.com or call us at +91 [protected].
Thanking you and assuring you of our best service always.
Warm Regards
Member Relations
EON Club
From: Moumita Nag [mailto:dey.[protected]@gmail.com]
Sent: 03 August 2017 14:58
To: Info Eonclub; razvi khan; gaurav gupta; [protected]@gmail.com; [protected]@tybrosindia.com; vivek.[protected]@tybrosindia.com; vikas.[protected]@tybrosindia.com
Cc: Sibendu Nag
Subject: Re: Reminder 2: Refund my Money - EON Club Membership No.[protected]
Hi,
Based on our discussion, none of the commitments are fulfilled, not any suitable solution are being provided, that to the team is too arrogant, i need my money back, Refund the same asap.
On Wed, Aug 2, 2017 at 3:00 PM, Info Eonclub wrote:
Dear Mr. Nag
Greetings from EON Club!
Based on your discussion and your request for cancellation of membership, We are delighted that you have reconsidered your decision and withdrawn your cancellation request.
On our part we promise that we will look into the issues that have led to your decision and rectify those that are within our power to correct.
We hope you are planning a holiday soon and look forward to welcoming you at our resorts.
Warm Regards
Member Relations
EON Club
+91 [protected]
From: Moumita Nag [mailto:dey.[protected]@gmail.com]
Sent: 31 July 2017 16:56
To: Info Eonclub; [protected]@tybrosindia.com; razvi khan; [protected]@gmail.com; [protected]@gmail.com; [protected]@tybrosindia.com; vivek.[protected]@tybrosindia.com; vikas.[protected]@tybrosindia.com
Cc: Sibendu Nag
Subject: Reminder 2: Refund my Money - EON Club Membership No.[protected]
Looking for immediate response, if not will raise the complaint in all the complaint forums.
On Sun, Jul 30, 2017 at 6:44 PM, Moumita Nag wrote:
No status yet, 3 w days already over, return my hard earned money.
On Jul 25, 2017 7:41 PM, "Info Eonclub" wrote:
Dear Mrs. Nag,
Greetings from EON Club!
Thank you for writing to us.
Further to your mail, we are in receipt of your concern, while we are working towards an appropriate solution.
We therefore request you to allow us 2 / 3 working days for better resolution.
Assuring you of our best services.
Please feel free to contact us, in case you need further assistance.
Warm Regards
Member Relations
EON Club
From: Moumita Nag [mailto:dey.[protected]@gmail.com]
Sent: 25 July 2017 10:49
To: [protected]@gmail.com; razvi khan; Info Eonclub
Subject: Reminder: Fwd: Office address and VM number
Waiting, please initiate the Refund
On Sat, Jul 22, 2017 at 2:26 PM, Moumita Nag wrote:
Refund my money INR 15000/-, your service is too pathetic, no one picks up the calls.
On Jul 10, 2017 9:57 PM, "razvi khan" wrote:
Dear Sir
Greeting From Tybros Group
Please find the office address and VM Number of our corporate office at below mail.
Regards
Razvi khan
Regional Head
[protected]
[protected] Forwarded message[protected]
From: "razvi khan"
Date: Jul 10, 2017 21:35
Subject: Office address and VM number
To:
Cc:
Dear Gaurav
This is your kind information that our corporate office address and VM Number are given below..
Tybros House 5/54 main Sankar Road New Rajendra Nagar New Delhi 6
VMN :- [protected]( 24 hours )
Land line :[protected]am to 7pm)
Regards
Razvi khan
Gaurav_B.Tech_2010's reply, Aug 20, 2017
Hi,
I am facing same problem and want my money(Rs. 60, 000) get refund. Please let me know if you got your money refund or took any legally action against them.
Thanks
9910120332
I am facing same problem and want my money(Rs. 60, 000) get refund. Please let me know if you got your money refund or took any legally action against them.
Thanks
9910120332
Listen guys they are in krishna residency dwarka sec 12b.
If you want your money you have to come there file a complaint against them...I am also going to complaining against them...
My num is [protected]