Uber India — flight got missed due to uber cab not turn up and done himself canceled by driver after the schedule time to make charges from customer

Address:	Bangalore, Karnataka, 560099
Website:	UBER CAB Service at Bangalore

The below email i have written on 13th nov to uber call center and grievance officer but there is no reply from uber india. I think they have stopped received any complain call from email or phone. As they are master in business and making money as they tell please login to tools and use faq and that is not for any use and they don't accept any written complain for any of the issue and more over they charge extra by saying trip has been cancelled even though if that is there mistake.

If someone book cab for flight or train and uber driver and uber india does not turn up then you can understand how they care for your trip. They even not introduce any complain feature in mobile apps as they don't want to keep track of any email and can enjoy on public money including all their cab driver.

From: vivek kumar [mailto:[protected]@yahoo.com]
Sent: monday, november 13, 2017 9:49 am
To: '[protected]@uber.com'; '[protected]@uber.com'; '[protected]@uber.com'
Cc: '[protected]@yahoo.com'; '[protected]@yahoo.com'; 'dr. [protected]@yahoo.co.in'
Subject: high priority complain regarding uber cab service at bangalore
Importance: high

I want to lodge a written complain to uber cab service at bangalore for airport drop. Please give us complain number and keep record the communication email dated 13th november to uber grievance officer to proper resolution.

The incident took place with me yesterday with driver cab number 2085 – driver name as pradeep at bangalore. I booked my cab for airport drop at 17:00 hrs and also called driver multiple times he has not responded well and told coming coming coming and at 17:25 hrs as sudden received message saying trip has been cancelled by driver and this was big surprise how uber is handling their services for airport drop. When i called driver then he told that book another cab.

Due this negligence of service from uber i have lost my flight for delhi from bangalore which was for flight indigo and total financial lost has been occurred as 32, 000/- fare plus work loss approx. 1, 00000/-, mental harassment from uber driver would be additional to cost approx. 2, 0000/-.

This is not acceptable from any cab service for emergency service drop like airport / railway station etc.. I have all proof of evidence and need action on my complain from uber cab service, moreover uber is giving rating as 4 start for their driver and cab service and charged me additional 52 rupees and cancellation fees. I think this is big trick from uber to make money out from their customer.

I request to look into the case and investigate further. I will wait for the reply from uber on this. If there is no response from uber on this then i have no option rather than move to social media / consumer court for justice.

Thanks & regards,

Vivek kumar
Email id : [protected]@yahoo.com
Mob – [protected]
Bangalore.