Uber India — Lost item and driver abusive behaviour

Address:	New Delhi, Delhi, 110034
Website:	www.uber.com

I left my power bank by mistake in the car. Got his number from my app and called the driver with 2 minute and confirmed from him. He said he have it but he is not going to come to give. However he is not ready to come back and give me my item back. He said he will give me back when he will come near to that area. I waited for more than 24 hour and than called the driver again and ask him, is he coming here or not. Instead of answering me he start asking for money to come back here because he is in a different state. When i said no he start to abuse and said give me money or ask uber to give me money to come there and than i will come and give you your stuff back. I was so stunned and shocked how can he say and act like that. On the top of it he start to abuse on phone. I have all call record, screenshot of complains and email. I tired to get help from uber app help option and left couples of same content text there but no one seems to reply. I even tweeted about it on twitter but no one seems to care or reply at all. Got a email from uber saying we can not accept direct complain to our email ( [protected]@uber.com) . Please tell me than which is the correct email. I have been writing everu where and getting no where to no one.such a pathetic service. What should i do now. If someone lost an item i guess uber is going to keep it to themself. This is going to be a law suit against not uber not because of my power bank but because of the mental stress and all trouble which uber have caused me.