Uber India — Uber charged me for trip not taken, no refund received till date

Nasikkar

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400607
Website:	www.uber.com

Halo,
I booked a share Uber pool taxi on 27th march from home to office, my driver said coming to pick me up, I waited for 35 minutes...he didn't come.
Suddenly my trip started on google map o[censored]ber.
How my driver can skip me and start the trip??
there is no OPT like in case of Ola or other taxis for security of customer in such cases.
I was charged complete amount of Rs.333/-for this ride. It caused me mental harassment, waste of energy and valuable time also.
I launched a complaint using mobile app to Uber. they said will refund my money. Uber second day shown me my money on trip as 0.
My paytm wallet still not received amount from Uber.

I have all phone calls with me for conversation with Uber taxi driver-Santosh. Paytm wallet is also evidence for payment deducted but received nothing in refund.

I want to launch a serious complaint against this ridiculous service from Uber India..

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Uber India customer support has been notified about the posted complaint.

Apr 05, 2017

Updated by Nasikkar till date no refund received from uber team !
they only deleted amount from the log of trips taken in mobile app, but not refunded my money to paytm wallet which is linked to uber app.
Very disappointing, I never expected such thing from Uber.