Uber India — uber kolkata ordeal

Address:	Kolkata, West Bengal, 700075
Website:	Consumer Complaints

I had booked a uber from santoshpur in kolkata to the airport yesterday (5th december) for 5 am and the cab did not come in till 5.45 and i had to report to the airport by 5.40 am as i had to catch a flight at 7.40 (Spicejet) initially i had it for 5.30 pick up but i edited the time as i got a notification to arrival 120 minutes before.
Funny part was that at 4.45 am or so i got the intimation that driver jagdish will be coming and i had his details like car no and other details but when i tried calling this person his phone was switched off. I had to get into action so i had to eventually get a white cab and rush and also of the fear that i might not be able to catch the flight but they were kind enough to accomodate. Now while i was in the white cab i tried again to see if jagdish was (Phone n0 [protected]) and he eventually picked up and said he had no notification.
Later when i reached the airport i saw that someone had come to pick me up but buy then i had already checked in at the airport. Now i see a charge of $47.25 for a) a ride it did not make and b) at no fault of mine.
Please address this issue and let me know asap.
Btw being a foreign national i had a very high regards for uber which proved me wrong.