[Resolved]  Unilever India — pureit marvella ro

Address:flat 1B, C BLOCK, NELSON SQUARE , NELSON MANICKAM ROAD, CHENNAI, Chennai, Tamil Nadu, 600029

I had bought a Pureit Marvella RO some 2.5 years ago . Previously I have been using a Aquaguard classic for since 2002 till 2016. Never had a problem till date with the Aquaguard machine till i stopped using it and bought a Pureit machine. Now apart from spending Rs 18000 on the Marvella product, every year I am paying a bomb by replacing the sediment filter and Germ kill kits 1 and 2 .
While even that is OK, what is not OK that within 20 days of the Service Engineers visit and replacement of a GKK kit, my PCB inside the Marvella stops working and when i contact the customer service, I get to know that replacing the same will cost 3200. I have flatly refused to pay knowing that such PCBs are made in China costing no more than Rs 300-400 at maximum. Also the Marvella machine has a lot of complaints from customers related to PCBs which can easily be found out by visiting any reliable consumer feedback site like mouthshut.com. Would always advise any prospective customers to avoid Pureit machines.
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Sep 15, 2019
Complaint marked as Resolved 
PureIT / Hindustan Unilever customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2019
PureIT / Hindustan Unilever Customer Care's response
Dear Soni Ignatius,

We sincerely regret the inconvenience you have faced. We never want our customers to feel this way. Please call our helpline number [protected]. Alternatively, you may also provide your contact details at pureit.[protected]@unilever.com We'll surely assist you. 

Team Pureit
Complaint comments 


Every 3-6 months it shuts down the water supply forcing consumers to buy spare parts, i.e. filters. Annual maintenance cost is high, around 5-6k. They refuse to replace parts which can restart the water supply alone and force to replace complete filter assembly everytime. Product is designed with fraudulent intends to pull out money from consumers. HUL Pure it must be dragged in consumer court and in civil court for such silent crime. They are earning in crores for no reason on consumers hard earned money. HUL shall go bankrupt one day!

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