Uninor / Telenor — recharge is success but not received message

Address:

500037

Hello,
My name is shaik yakub baba from hyderabad, ts and i recharged with paytm and free charge i got message is successful into that applications but i didn't get any message to my mobile and i called to customer care also they're also saying like this so please kindly check it and if possible recharge my number if not possible refund my balance to my wallet and this is not request this a complaint
So not only me facing this problem my friends also facing so kindly check it if not get any resolution then we can left out
My number is [protected]