Union Bank Of India — excessive charges against retirement of import documents

Address:

Fatehgarh Sahib, Punjab

We are dealing with your bank exclusively since 1986 and presently having current account in the name of m/s bajrangbali trading co., mandi gobindgarh with your branch at motia khan, mandi gobindgarh. We are engaged in import of steel scrap from various countries. Normal service charges were being levied till 2015.
Documents in r/o of few import shipments have been received through your bank recently, however, ubi, has levied excessive collection charges whereas other banks e. G. Yes bank, hdfc bank, axis bank are levying nominal charges[ lump sum ] irrespective of the amount to be remitted against import documents. Due to levy of excessive charges, your customers are being compelled to transact their import transactions through other banks.
In view of the above, i request you to look into the matter and provide relief to the customers and reduce your charges to the level at par with other commercial banks.
Your immediate response shall be highly appreciated.
Regards
Vijay garg