Unisyn Enterprise — payment done by google pay but still installation not done

Address:

411002

On 24 jan 2020 two person came to my office to sell the connection of tata sky and i had made the payment also through google pay amount of 2249/- but still i had not get any connection please see the attached photo of that person who came to my office for sell the tata sky connection to my office in somwar peth pune 411011.
So please we request