Unisyn Enterprises — Regarding Money refund due to transaction happened multiple times

Address:

Unisyn Enterprises , Hyderabad

I took the Tata sky connection through Unisyn Enterprises from the executive Srilatha. I did the transaction amount 2499 through phone pay on Oct 6th but it went to the status pending and the executive said if the transaction get success to Unisyn will return the amount to your account and suggested me to do other time I did again with the amount 2499 and it went to same status pending, may be it will happen with server problems and please do with Paytm I did the payment through paytm and it got success and they gave the Tatasky connection. After two days I checked the status in phone pay on 8th Oct the payment status is successful to Unisyn Enterprises. I called to Unisyn executive Srilatha she said will refund the amount and it will take for 21 days but today is 10th still the amount is not refunded and she is saying I don't have any information from our management so I can't tell the exact time, this is how the Unisysn Organisation playing with the customer. Thanks and Please do the needful.