United Colors Of Benetton — exchange of a dress refused

Hi,

My mother bought some clothes from a benetton store in italy for me and my husband when she was recently on holiday and was informed that should she wish to change colour, size or style, she can do so at the store in malta. Today i went to change the dress (With the receipt) as the other clothes were fine and i was told that since this style of dress was not available in malta i was unable to exchange it.

I am very upset by what happened as this is completely unjust and unfair.

I am asking for a credit note in exchange for the dress so i can choose something from your store here in malta which suits me better.

Address where item was bought :

Ventitre
Ucb adult & kid c. C collestrada
Via della valtiera, 181 - int 34 collestrada 06135 pg

Photo of the receipt added below

Thanking you in advance,

Stefania falzon
E-mail : [protected]@gmail.com
Mob:[protected]