United India Insurance Company [UIIC] — Mediclaim insurance

COMPLAINT
I bought my 1st Mediclaim Insurance Policy No. 120100/48/11/37/02367/98 for my wife & myself for the period 1/7/98 to 30/6/99 from UIICo. Ltd. Till 17/07/2018 I renewed it every year without fail. In 2019 my wife's and in 2020 my premium doubled!

In 20 years WITH NO INTIMATION OR JUSTIFICATION by UIICo or my Agent:
-1 policy became 2
-policies got converted to Individual Health Plan(IHP) for my wife & Individual Mediclaim Policy(IMP) for me
-last year IMP was withdrawn forcing me to change to IHP & Mumbai Divisional Office 2 REFUSING to convert our 2 policies into a single Family Medicare Policy(FMP).

Last year I could communicate with UIICo Mumbai Divisional Office[protected] by email only as we were stranded in US due to Covid. Our renewals are due on 10th & 12th August. Due to UNAFFORDABILITY on 19/7/21 I again emailed DM-M2 to depute a Development Officer to help reconvert our policies into a single FMP or reduce SA/premium but there is NO RESPONSE. I followed up with WhatsApp messages to DM's Mobile No. [protected] on Monday 26th & still get NO RESPONSE.

I cannot contact the Divisional Office who have given INVALID 8 digit Tel.Nos.in their emails. Now I don't know whether I can revert back to a single FMP or renew my wife's & my policy with reduced SI again this year just like last year.

Perhaps it may be better to forget about Mediclaim Insurance just like so many citizens of the country who CAN'T AFFORD INSURANCE and continue to live the rest of our lives with the graceful will of God.

Vijay Bhandari
vijay.[protected]@gmail.com