United India Insurance — Want of claim, harassment of

Address:

741235

This is to inform you of the great inconvenience felt by me for want of claim to-wards repair of ctv against my house hold policy no.[protected]p[protected]Valid from[protected] to[protected].

That, my samsung tv which is under breakdown coverage under house hold policy no. Sited above got collapsed on 31-01-'16 and i immediately lodged complain to samsung service centre vide service order no.[protected] dt. 01-02-'16.

That, i gave information to branch manager, united india insurance co.Ltd., kalyani branch vide my letter dt.2nd.Feb.'16 seeking his co-ordination please.

That, after completion of repair work, i submit the final claim on 5th.Feb.'16 along with cash receipt no.3872 of digital services(Exclusive samsung service centre) for rs.289=00 only and also submit the damaged spare parts as directed by the branch manager.

That, astonishingly your branch manager discouraging me of getting the claim "causing unknown depreciation of the tv" which is under breakdown coverage. But at the time of renewing the policy no such demotivating factors came; moreover is there any scope to run any old/new breakdown tv by replacing the damaged parts with lower quality spare parts.?

That, even after knowing the entire fact, now the branch manager sending letters with a demand of engineering report, though service centre's cash receipt with all information retains with him.

That, for your further information i received rs.265=00 only towards repair of my the then philips ctv on 6th.Aug.1999 against united india policy no.30401/48/31/1/419/98 without any such prolonged harassment.

Hence, may i request you to go through the whole thing ; though my claim may be too small to knock to your authority but let me have my satisfaction of discharging the matter with a view of your attention over the quality assistance of restoring the customer satisfaction.

With regards,
Prasanta kumar choudhury.
A-8/18(S), kalyani, nadia, w.B.