[Resolved]  Universal Digital Connect Ltd - Videocon Mobiles Company — Videocon cheating consumers with low quality phones with internal issues and refusing repair under warranty

Address:

Mumbai City, Maharashtra

I had purchased Videocon A30 mobile phone with hope and trust on Videocon brand. But just in 2 months touch screen started functioning erraticaly and worked only partially. Also wi-fi stopped to function. When I went to customer care in andheri the issue was resolved. Now the same problem is repeating (with touchscreen, wifi) .I took it to Videocon service centre in Kandivli

Tekcare India Pvt Ltd-Kandivli
Address: Ground Floor, New Silk Mill Compund, Ashok Nagar, Next to Axis bank, Near Thakur house
Pincode: 400101
Contact Person: Rakesh Avhad

Wherein the above person Mr. Rakesh Avhad refused to provide repair saying that there was water damage in the set and offered to repair out of warranty for 2500 rs. This is definately cheating on part of videocon as same problem was faced earlier also.

Request Videocon to redress this issue so we can continue to have same level of trust on the brand.

Regards,
Rohan Mistry