Universal Travels — Bus held by rto and breaking up the journey in the middle

Website:

www.universaltravels.com

I happened to book in the Universal Travels to ravel from Pondicherry to Palakkad for the jounery on 23.12.2015. The bus started late though it was scheduled for departure by 7.30 p.m.. On the way the bus was loaded with parcels here and there. After reaching Vridhachalam by 1.00 a.m. on 24.12.2015 RTO made a surprise check up. Upon checking it was revealed tat the bus has not taken permit to run. Also the driving licence of the driver was expired well in august 2015. So no permit and licence. Hence the RTO has blocked the bus and prevented the bus for further journey. We all had to get down from the bus at Vridhachalam. Kindly look into the plight o[censored]s who has booked on line. It is also the worst part of this dirty travels is that the bus will run only upto Coimbatore . There have other arrangements which we have to move to the other bus for continuing of our journey to Palakkad, Thrissur, and Ernakulam. The RTO people taking our plight have arranged for the local bus upto Coimbatore. Also there travels have not responded to our calls and has initiated for alternative arrangements either providing new bus or they have taken any pain for withholding the connection bus. I had been charged for this non AC bus Rs. 793/- as fare. The strain, mental agony, etc is too much. Kindly do not allow this type of travels to remain in this world. Also help me to get back my money. This money if you donate to the flood relief it will be of great satisfaction rather than feeding this type of corporates who is making money like this.