Universal Travels — Bus timing, behaviour of employees

Address:	600016
Website:	universal travels

I booked ticket in ur universal travels from sirkali to chennai yest(8th nov). Boarding at sirkali petrol bunk around 10.45pm.. I waited upto 11pm.. then called ur employee.. they said bus just started frm karakal nd ask me to wait for 1hr.. I waited upto 12.15.. then again I called.. they said tat, bus didnt came inside nd crossed chidambaram. which s more than 40km from my boarding point.. nd they reply me tat bus won't return and also come nd collect ur money from office 2mrw.. d worst rereply from ur employees.. I ask them to stop d bus nd travel nearly 40km in two wheeler in tat midnight nd catch d bus.. when I entered d bus, they was already a passenger seated in my allocated seat..
What thing s going on ur travel.. and what s d need of pre booking done by passengers like me..
Kindly take necessary action regarding this issue..