Universal Travels — Cuddalore not able to board

Address:

Cuddalore, Tamil Nadu

Bus Service: Universal Travels;
Date of . Journey: 08.03.2015 Travelling from Cudalore to Chennai: Ticket No : UNI1150500
Scheduled departure Time for Cuddalore - 4.40 PM
Passenger : Mrs. Moitree Ghoshal, Contact [protected]

Dear Sir/Madam,
The above passenger is supposed to leave Cuddaore on 8/03/2015, through your Bus Service mentioned above.
Around 3.30 PM, when your office at Cuddaoore was enquired about the status of departure, it was informed that the bus will be departure from cuddalore at 5.30 PM.

On the way to Cuddalore Bus stop, at 5.10 Pm, the passenger saw the Bus on the opposite direction and immediately contact your office requesting to stop the Bus, as it has travelled only a short distance but it was refused.
Now, we found following lapses from you part.
1)Bus is late should have been informed in through the contact Number given.
2) Before departure information should have been to the contact number given.
3) Actually your Cudalore contact person informed that he contacted but the number he mentioned did no match the given contact number. He accepted his mistake and ask the passenger to travel next day morning with the same ticket.
But unfortunately the passenger had an urgent appointment at Chennai on 9th March Morning hence with great difficult she returned on 8 th Night itself.

We feel this is a serious service lapse for Universal Travels and we shall think twice in future before travelling through your Bus Service.

We at least, expect the refund the ticket charges (Rs. 450)

Regards,
Mr.P.K.Ghoshal