Universal Travels — inadequate information about the travel

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Make my trip

The basic right of a passenger was violated by not providing a proper boarding address or a phone call through authorities. Still i dont have any idea about my bus and i keep trying to get connected to the phone number which was provided during the time of booking. The number is still switchoff nd neither they have called me from another number. Also they have not given a proper boarding destination or the bus oparetor number. And nobody in the concerned office gives any idea about the bus. This is a planned game done during a season time and i want them to refund.