Universal Travels — Misbehaviour & collected additional one ticket amount

Address:

Pondicherry, Puducherry, 605001

We have traveled from tirunelveli to pondy dated on 15th august. I was travelled with my wife & kids (Upper bearth). At the time of travelling your person arquie with us for taking additional one ticket for my child (Less than five years) compulsory... Him self & ktc nagar agency lady was misbehaviour infront of all passenger and collect the amount of rs 500/- without issuing ticket.. He ordered to sit the seat number 14, this seat also lady seat. At the time of dinner time, your person was collected amount of rs 500/- from another passanger & he arranged to sit the same seat number 14. He was unwantedly collected rs 500/- from me. Really i am disappointed your people service... Kindly arrange to refund my extra amount of rs 500/-.