Universal Travels — money got deducted and the ticket was not booked

Hi,

I booked a ticket on sunday, 3rd february from pondicherry to chennai 5;30 pm via website. I was on the payment gateway page for more than 15-20 mins but nothing worked out. The money got deducted and i did not receive the ticket or any confirmation message from the travels.

While i tried reaching out to customer care there were 4 numbers given and none of the numbers existed.

Worst website to book travels from.

I need a full refund of my money and the inconvenience caused is painful.