Universal Travels — no customer care. very poor response.. unfair.. people are cheated

I had booked bus from pondy to coimbatore on 31st aug 7.20pm.. The conductor shouted at me and left me since i was 5mins late. Im new to pondy i got help frm some unknown person.. Chased the bus and got onto it. The bus neither waited for me eventhough i was just behind the bus.. After i boarded.. The bus brokedown at punroti n wasted around an hour.. Then again an hour for dinner.. At 1am the bus stopped at neyveli askin us to change to another universal bus. This bus could not accomodate everybody and now 7 members are standing throughout the journey. Even they have paid their tickets.. How could this be so unfair??