Universal Travels — No information about the arrival of bus even after delay for more than 1 and half hours

Address:

560058

Dear sir,

I have booked my return ticket from neyveli to bangalore travelling date on 27-06-17. I have recd sms message at 5.33 pm on the same day with bus no:py02 q 9534 and att number : [protected]. I reached mandharakuppam bus std at 9.45 pm and bus timing was at 10.10 pm. I waited till 10.30 pm and tried to call att number and no response from their end and also sent 2 sms but not delivered the message. Again i sent 2 sms, one at 10.30 pm and another one by 10.44 pm. This time sms message has been delivered but no response from that side. Since, there is no bus stand as well as no public movement at night and also i am new to neyveli and i have frustrated and started calling this number. But in vain. At same time fortunately other 2 guys are joined me and they also struggling to contact. At last we tried customer care and collected drivers number and called him and got response from him stating that bus will reach in another 20 minutes. Finally bus reached mandharakuppam at 12.20 pm. If bus doesn't arrive what is our fate. Why attender is not informing us and why he is not picking up the phone?. This is not at all good attitude of travellers to the customer which will effect your business.
Kindly reply proper answer for this.in future we have think twice before book the ticket in your travels.
If any break up or delay they would have intimate know?

Suffered traveller