Universal Travels — Poor service

I was traveling from coimbatore to nagapattinam. First they changed my boarding point saying that they cant pick me up at the registered boarding point. The boarding point. The boarding point had no toilet facility. For a travel of 10 hours, they stoped at karur toll gate for break. The wash room was broken and unusable.
A private service bus collecting a fee of double of the government services, should consider the spot where they stop the bus.
When spoken to driver about the same, the driver was rude and simply asking me to write a complaint to the company. Probably knowing no1 will do nothing.
This is the worst travels I have ever chosen