Universal Travels — Poor service; no response; service starts very late; changing the bus in midnight while travelling

Address:	600107
Website:	universaltravels.in

Very very worst customer service and poor response from their staff. i had an official trip from chennai - velankanni - chennai. I usually prefer only sleeper AC bus. As my plan was in last min, only universal travels bus was available. form chennai the bus starting time was 11 but they make us to wait till 11.40. No bedsheets, no pillow provided for AC sleeper bus. Return also I booked in same universal travels. 11.01.2016, 9.15 pm is the departure time but the bus arrived only by 10.30 (1 hour late). The travels took no initiative in informing us about late. finally I and another one guy boarded in velankanni. remaining all seats were empty. I thought in mid the passengers may get in . nearly from 11.15 they get into karaikal and stopped the bus for 10 mins break they said, in mid they were calling the passengers from karaikal bus stand calling to chennai for ticket rate 450 rs where I paid 700rs. none of them get in. without any intimation they were doing all this. I really scared as i'm the only girl, there are some 5 to 6 guys their staff were roaming here and there. then by 11.50 they said to immediately get down as their another bus started from velankanni 11pm has reached which is non ac bus. i'm really irritated by their activity. They urged me to get down. I really shouted them, they were telling for only two of them they cant run. I asked them, why the hell then you start the bus from velankanni. no answer from them. kindly don't use this universal travels service