Universal Travels — Service

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I booked 2 seats in ac sleeper sheduled at 7:10pm from puducherry on 26 may 2017. When i reached in the boarding point they told to travel in non ac till karikal . Around 10:30pm we reached karikal that too with the worse route.after half an hour the ac bus arrived but our seats were already occupied and when we asked for our seats the bus staff is not responding.they told us to wait till velakanni.same thing happened to the passengers who got along with us from pondicherry. They didt even stop for having food or for using the toilet. Seats were full of sand and dirt, smells very bad.