Universal Travels — Unconditional bus maintaining

Im a lawyer practicing in madras High Court and I’m travelling from velankanni to Chennai
Now 8.30 bus dated 11/07/2021
With baby and family, this bus is very poor condition with lots of noice coming from boot side, and it’s really unknowing for night journey, I’m really scaring about my journey. Unfortunately I don’t have any other options in the mid of this travel to change alternate option.
I approached member of staff and bus driver but they didn’t give me proper reply
I will definitely launch a compliment to transport minister of state and I will take legal action against about this issue
Nearly I paid 2550 for the ticket for my comfort journey.
Unfortunately I didn’t get for this trip
This is so unfair passengers