Universal Travels — very bad experience I never had

Address:

Chennai, Tamil Nadu

Very pathetic operation and response from the officials. Issues there from ticket booking, bus arrival, bus condition and response and behavious. One month lost but still no refund and nobody picking the phone and no proper response too,. I will never use this in my life time. Being a patient i booked the sleeper class but they sent the semi sleeper bus. They were not listening to change the seats. We had a very worst experience with entire family