Universal Travels — wrongly treated the passengers

Address:

Omnibus stand, 641012

I have booked a ticket from Coimbatore to velankanni through universal travels on 24.04.2019. Although, I have been waited for more than 2 hours to departure. The manger o[censored]niversal travels, Coimbator, he treated the customers very badly and he used so many bad words to scold the customers. Because of that problem many customers suffered very badly. So, kindly take a necessary action against the travel service.