UPS India — Delay & non delivery of parcel

1Z 261 96E[protected]
Let me remind you that parcel was booked on 14th sept and till 9th oct we were not given any details from UPS, as per the below trailing email, on when we are going to receive the parcel.
Will you pay for the time we lost!!!

On calling to UPS we were informed that parcel is lost at Dubai.
Due to this our customer had to resend parcel using other professional courier company and which delivered to us smoothly.
Will you pay for the parcel resent!!!

Recently when I am approaching UPS to resolve this issue than you are talking only about charges, it's seems there is no mind set to resolve the issue but to ask for charges!!!

What about the charges customer paid in resenting the parcel using another professional courier, due to unreliable information received from UPS that parcel is lost at Dubai!!!

I repeat to resolve this issue and charges will not be paid

Will you pay for my time of doing this type o[censored]nproductive communication & stress created for me!!!

If you can not resolve, let me know next level