[Resolved]  Urban Company — Absolute ridiculous paint job-Destroyed my existing walls as well

I have written the below comment on the play Store app regarding the utter disappointment in the paint job.

In less than a week, half of the walls were back with seepage even after the promise of surveyor and 2 paint jobs (one with so called water proofing).

Now i m too tired of chasing for a decent paint job and seems that my money is wasted.
BEWARE OF THE PAINT JOB. PLEASE DONT TRUST THE PAINT SURVEYOR AND READ THE TERMS AND CONDITIONS CAREFULLY: the T&C WILL HAUNT YOU BACK. My experience: Gave 40k for 3bhk (7-10days) job including waterproofing. UC took 1.5 months, 2 contractors to finish the job. My wooden flooring of 2 rooms was completely damaged and repair estimate came at around 18K. UC told that "As per Policy", we can only pay 10K so i had to bear the loss of additional 8K. UC gave warranty of paint job, but after 1 week of paint job, seepage occured even in places where it wasnt there earlier . UC replied that "As per policy", they cannot do anything abt it. In short, my horror experience story had following outcomes: 1. Harassment approx 2 months since we are living in the same place and got adjusted in different rooms multiple times. 2. Unnecessary loss of 8K purely because o[censored]nprofessional service by UC. 3. unnecessary follow ups and head banging with UC executives over call and emails. 4. big patches and discoloration due to seepage even after taking the water proofing and luxury paint job ( that too on the advice and promise o[censored]C surveyor). 5. Rudeness o[censored]C executives when i told them that you already gave me a loss of 8k, and you should see how the paint job done bad can be corrected. PLEASE DO NOT TRUST UC EXECUTIVES(PAINT SURVEYORS), THEY CAN MAKE ALL THE FALSE PROMISES IN THE WORLD JUST TO GET THE SALE AND THEY TAKE MONEY IN ADVANCE SO THAT YOU GET ON THE BACKFOOT THROUGHOUT THE JOB AND HAVE VERY LITTLE/NO OPTION TO SAVE YOURSELF. P.S- this is my second post regarding the poor service, also this can be deleted at anytime by UC, BUT BEWARE.
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Mar 26, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2022
Urban Company Customer Care's response
Hi Rahul,
We got this checked with our team. Since this is an out-of-warranty case, we won't be able to cater to it. We apologize for the inconvenience caused. Having said this, we'll have your feedback shared with our concerned team so that we can provide you with a better experience henceforth!
Regards, Team Urban Company
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