[Resolved] Urban Company — AC Repair

Heenanagpal07

from Delhi, Delhi

Jul 20, 2022

Address:

Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

My AC had little droplets of water on the fan so I had booked an AC repair visit through urban company. The professional said it will cost Rs 3000/- for AC service and gas fill.Which i agreed and paid for, the very next day my AC stopped cooling completely.

I complained to urban company again and they sent the same guy, now today he says that there is fault in your coil (which was not till previous service) and new coil will cost Rs 6000/-.

Also the gas which was filled is all leaked out . My AC had a minor problem but now is not cooling also i was looted for Rs 3000/- and now being asked for Rs 6000/ more for a problem which wasnt there in the first place.!

I have tried calling customer care number several times but in vain

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Aug 23, 2022

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2022

Urban Company Customer Care's response Hi Heena,

We have escalated your request to the concerned team, and we will strive toward resolving it at the earliest. Inconvenience is regretted!

Regards,
Team Urban Company.