Urban Company — AC repair

Hi,

I have booked a service of AC gasfilling & repair and total cost in the app show as 2800(aprox) which i paid i advance and opted the service as well. now in the app it is showing me to pay again 249. When i checked with them they were telling that any order above 2000 by default warranty of 249 rs is added. First thing this was not informed to the customer in advance and secondly warranty is needed or not will be decided by customer not by any one.

As per them if i opt any service it will be in warranty for 1 month by default but not they were saying if i didn't give 249 then 1 month warranty also will not be provided.

I feel cheated by taking service from them.

In the app they are comparing the service and showing the benefit of taking service from app by mentioning amount as 2800 only. In that comparison also they have not mentioned any where about 250.