Urban Company — AC Service

I have got my AC service done by Urban Clap on Feb 27, 2023. They have sent a inexperience technical guy who didn't even cleaned the outdoor machine. From that time I was facing the cooling issues with AC. Later they have asked me to book again for the AC repair. The other technical guy did the entire cleaning of outdoor. Now it is working fine. But,

1. The AC deep clean service includes Outdoor machine cleaning as well, then why the first technician ignored it?

2. Because of the first point I had to face issues in midnight's in the summer time.

3. I have been asked for a call back and the response from the team is pathetic, they are not at all interested to listen to the customers issues.

Hence, people should think before booking the AC service from Urban Company.