Hi My name Is gajender
Address - flat no 201, second floor, c186, sainik nagar nawada delhi .110059
I booked an appointment for carrier window air conditioner service from urban company on 22nd June 2023. When his technician Raja came, I told him that this morning some sound was coming from my air conditioner.Then I said that I just got my AC serviced from Urban company 2 months ago. Then I told the technician that please diagnose this sound and fix it.Then the technician said Sir blower sound is coming I will fix it. Then he serviced my air conditioner and said sir done.After the service, when he switched on the air-condition, it was making noise, I said - Rajaji, it is still making noise.Then the technician moved the air conditioner back and forth and the noise stopped.I said - see properly, lest I have any problem later.because i have 8 month old daughter and the weather is very hot. technician said sir no problem i fixed it and he left, then the same day in the evening the air conditioner sound started again. I called the technician at the same time and said that the sound is coming from the air conditioner again. The technician said, Sir, I am sitting in the bus now and going to my village. i said what to do then tell me
The technician said that you apply for revisit and a technician will come and fix it.
I said ok and applied for revisit. Then on June 27, 2023 another technician came to my place and saw. I told them that my air conditioner blower is making some noise again and again, you should diagnose and fix it.He said that sir there is no sound in the air conditioner right now. I told the technician that the technician who came before you had told that this sound is coming from the blower.Then I said intermittent sound keeps coming till morning, please get it diagnosed and fix it permanently.He said, "Sir, if there is no sound now, how will I see?"And said that if the sound comes again, you record the video or soung, I will come back and fix it.till now 2 times technician visited my house but no one checked air conditioner blower.. Then same night again loud noise started from air conditioner and I switched off air conditioner and applied for revisit technician again same night.Then on 28th June the same technician who had come earlier came and saw that the sound is coming from the air conditioner.Then he checked the air conditioner and said that its blower is broken.then i told the technician please fix it. because it happened because of your carelessness.I've been telling you since day one.my air conditioner is making some noise.The technician who came for the first time, The technician also said that the sound is coming from the blower.Then it was not rectified even after 2 visits to the technician. Then the technician called in his office and said that I will have to pay Rs 1500 for this.I said talk to me then I talked to his senior and told the whole thing. His senior said that I can't do it with my hand, if you want to fix it then you have to pay 1500.I told his senior that this happened due to negligence of your technicians, you have to fix it.Then the senior said, I can do it with my hand, you talk on the helpline, I said ok, give me the number, I can talk.He said that there is no number, I will go to the Urban Company App Help Center and talk through you.As they do not have any contact number and toll free number so I spoke to their chat support, and said please call me.Then his call came and I told him everything, then he said wait for 15 minutes, I will talk to my senior and tell.Still no response after 15 minutes so I asked chat support to call back please call back.Then he got a call and he said that I have told my seniors that we need 24 hours to solve your problem.I told them my daughter is 8 months old and weather is hot please solve my problem asap.Then he said ok sir. Then I waited for 24 hours again asked chat support to call me.Then his call came and he said that Sir, the update of our senior has not come yet, please wait for a while.Then I said please hurry up.then no update till 3, 4 hours then i requested to call me again.Then his call came, I asked what is the update, he again said that there is no update from senior, please wait.I spoke the whole thing again and also said again that my 8 month old little girl please fix my air conditioner as soon as possible.Then he said sir, there is no update on the response of the seniors authority. Then I told him that you give me some email or some number so that my problem can be solved as soon as possible.He said that we neither have any complaint email ID nor any number, whatever you talk about will be through chat support only.Then I said that I want to talk to your seniors.Then he said that the seniors are busy now, I will get you a call back in two to three hours.Then I said that you give me in writing that your senior will call me in 2-3 hours.Then he wrote me on chat support and told that his senior will call me in 2, 3 hours.But no senior's call came, waited for 24 hours, then did not come, then waited for 24 hours, but senior's call did not come.Then at last I was told by chat support that my problem is resolved and they are refunding Rs 448 for my air conditioner service.then i said call me.I got his call, I asked why are you refunding me this amount of 448 and my problem is not resolved yet.He said that our senior authority has taken this decision.I again said my problem is not solved I had told your technician the whole problem from day one my air conditioner is making some noise since this morning.Then told them that I have fixed the sound of air condition blower.But that voice started coming again so I called him then he said I am going to village you apply for technician revisit.The other one was visited by Technician, he also did not fix it.I said 448 rs/- I don't want refund, you fix my air conditioner blower and give it to me.Since this happened due to your carelessness, your technician did not take my point seriously and did not rectify it despite my repeated requests.
I have voice recording, screen recording of chat support, I am sharing it please check it and solve my problem.
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