Did AC cleaning and same day AC stopped cooling. When checked they told gas leaked. Without investigation or checking they said gas leakage will not be covered in warranty. If the technician had handled carelessly while cleaning and damaged the gas pipe then why should I bear the expense. Without checking they are trying to escape from responsibilities. At this rate, they can come for cleaning damage some part of the unit intentionally and then charge additionally to fix that issue. This is just customer fleecing
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Mar 15, 2024
Complaint marked as Resolved
Urban Company customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2024
Urban Company Customer Care's response Hi,
Sorry to hear about your poor experience with us. Please share your registered contact details along with your concern at [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.
Regards, Team Urban Company
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