| Address: | mira bhayender, Thane, Maharashtra, 401107 | | Website: | www.urbanclap.com |
I had scheduled ac servicing and gas refill job for urban clap on 27th of arpil. And after the servicing the cooling completely stopped. The technician came back after 2 days, did something and again same result. No cooling. There is no way to call or escalate issues at urban clap as they don't have any customer helpline. There is a useless option of reporting issue and wait for days for someone to reach out. The people who called me to resolve escalation, care nothing for customers. Its over a week now and i am still struggling to get my ac fix, which was broken by urbanclap "expert".
Escalation team promised me a senior tech in two days and absolutely no show and no follow up. I had to keep calling their careless escalation handlers and wait for them to respond at their convenience.
1) incompetent expertise
2) zero customer care
3) no way of escalation
4) customer is the least priority Was this information helpful? | 
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