Urban Company — Air cooler installation

prasanamouli

from Chennai, Tamil Nadu

Dec 9, 2022

Address:

17/2 VeeraSamy 1st Street aynavaram Chennai 23

Hi, we made AC installation in oct the agent who installed us said no issue will everything is perfect. But when it rain the water came into the wall so we complained and got the claim so the second agent said hereafter there will be no issues but again now the same issue..see how can we tolerate at this issue the issue is yours if there are not sure why should they assure the issue will not occur again. The MOST FRUSTRATED thing is CUSTOMER SUPPORT the person don't even have patience expalain us more then he hardly ended the chat. This is very ridiculous I need claim the fault is not on our side, Of we not paid the cost will you guys let us...NEED CLAIM.

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Urban Company Customer Care

from Gurgaon, Haryana

Dec 9, 2022

Verified Support

Hi,

We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

Regards,
Team Urban Company