Urban Company — Blocked Account without information and reason

Address:

Urban Company, 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

I have been Plus customer with them for sometime now and I was trying to book Water Purifier Repair ( they earlier did it ) with them for over 2 weeks. It was so frustrating that at time of checkout none of my payment methods were getting approved. There is no way to get in touch with customer chat support if there is no open booking. This company has head offices everywhere without centralized customer service number. Eventually my husband downloaded the application and through that open booking we checked with chat support and was shocked to informed that they blocked my account without notification. They did not inform me and there is no reason they can explain to block the account and were rigid that will not unblock it. He was advised to use different number for me to use the services. How bizarre, unprofessional and illogical. I tagged them on Twitter multiple times and di not even get a notification call from them so far. Is there a way to sue this company for this attitude. They wasted my time energy and its harassment.