Urban Company — Complaint for plumber service dated 05/09/2020

I've booked a plumber service for 05/09/2020 (DD/MM/YYYY) but before 1 hour of the service I got a call from the plumber that he will be late by 1 hour and informed me that any tools he bring will be charged extra from the payment I made online, I asked why, he said it's the rules, I was not told anything like when I made the booking so I called the Urban Company customer care service. They consulted with the plumber and managed to forgo any charges for bringing the parts, I agreed to wait. But the plumber never showed up. I have paid ₹299 for the UC membership along while making this booking having pathetic service. They have refunded ₹138 for the service only but never refunded for the membership fee. I asked them multiple times to refund it and don't be like online scammers. But they denied to do any help. I waited and agreed to keep the loss but now when I'm booking a haircut service they are asked me to pay fee again claiming that each service have different membership which they never informed before this is even more pathetic. I want my money fully refunded at this point. Even their customer support is the worst and have no professional behaviour.