Urban Company — Covid pcr late for 4 hours and not responding

Hi, i have booked a covid pcr test in which they mentioned that professional will reach in 60minutes and now its 7:30pm and nobody came and not even responding my calls. I have a time to submit my covid test report in office it usually come before 14hours but they want to do in 48 hours only. I have already paid for my service. I need strict action on this.
Regards
Monika