AC 1 (Lite service booked on 18 MAY2022)
Employee Sarfraz Ahmad opened the AC and insisted that I change my service option to Deep Clean.
When I said that I had already paid up and would like to continue with the lite option he then threated by saying that the AC would not cool if I continued with the lite option and that I should cancel my booking.
He basically gave me 2 options either upgrade to Deep cleaning/cancel existing lite service.
When I asked him to cancel from his side as the problem was from his side he grudgingly continued to do the lite service.
And as he didn't cancel /report the same from his side I believe that he was using the guise of his professional expertise to increase my bill.
AC2.
He then came to AC 2, felt the vents and immediately said that as there was no cooling, my AC was old, gas was needed.
I informed him that my AC was cooling and asked him to check the precooling of the room for sometime.
To which he quickly said there was no need for the same as he had the experience to know about gas leak by just checking vents.
I asked him as to why he had not checked the gas pressure as well to which he arrongantly replied that just as a doctor know your well being by checking the pulse, similarly he knows gas leakage issue without checking precooling/gas pressure check.( Audio attached for the same).
Thereby airing his arrogance and overconfidence.
He then asked me to once again cancel booking which I refused and asked him to cancel from his side. Once again there was no reporting to the company /canceling from his side. He continued with the servicing saying he was doing me a favor.
As I stay on the ground floor he finished both the ACS from the inside first and then climbed a ladder outside to service the ACs from outside.
No precooling/gas pressure/post cooling checked for both AC 's.
After a couple of days AC 2 stopped cooling completely and a sound was comming from it.
When called for a revisit Sarfraz first tried to convince me that there was no sound at all, then there was a very minute sound and I should be OK with it and lastly that the sound was always there.
He even opined that I was wasting his time by pointing out the sound and not fixing the leak and filling gas. (Amounting to an additional Rs 3000).
It appeared that he was only interested in solving problems that had higher bills. (Audio attached)
When I asked how come the cooling just disappeared after servicing he said that the force of the jet spray used for servicing enlarges the holes in the coil and so there was a sudden loss of gas pressure.
A senior technician was sent. He fixed the noise and said thar he filled up the gas and all should be ok but within a couple of days once again there is complete loss of cooling.
I was given another revisit date of 30 MAY 22 (11AM) by Mr Abhijit Pandey o[censored]rban company however at 1120 he called to say that the appointment was canceled by the senior technician as he had some family issues. A revisit day /time was promised
by him.
And I am waiting for a revert.
I believe that unprofessional attitude of Sarfraz Ahmad has led to the sudden loss of cooling of my Ac.
Safraz Ahmad's :
1) Underconfidence (fear to handle and old AC).
2) Fear to cancel a booking from his side if he was unable to handle an old AC.
3) Over confidence.
No need to check pre cooling and gas pressure to determine gas issues incl leaks.
4) No reporting of issues.
Why was the issue of gas problem not reported from his end prior to the servicing
and thereby booking canceled from his side.
5) Does not like to do basic work (lite service /fixing noise) only interested in work that increases the bill.
6) Arrogant and ignorant.
Comparing himself to a Doctor and doesn't feel the need to follow standard procedures laid down and use equipments provided.
All the above reasons, I believe have caused me a lot of inconvenience and damage.
I am attaching an audio clipping of his explanations for you information.
Eagerly waiting for a revert and some respite
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