[Resolved]  Urban Company — Damage to property

I ordered the intense cleaning package for 2 bathrooms from urban company. The so called professional arrived 1hour late. He took 9 hours for a service that was supposed to take only 2-3hours. He was pre-emptively requested to not use any chemicals on the bathroom fittings. Despite all requests and reasons he argued and was adamant with the use of chemicals on our brand new jaguar fittings. Consequently all the polish of the fittings is now permanently damaged. As mentioned on the site he was supposed to take the paint stains off of the tiles. He didn’t do that. The paint stains are still there and the furnishings are ruined. Plus he ruined the entire day for us by taking so long. He only worsened a completely new and clean bathroom. I had availed the service just so we could have the paint stains removed and the exhaust cleaned. But now I am left with so much damage to my property. When I tried to raise this issue in the site I was told that the issue cannot be taken further because to close the service I had tick marked the services provided. The options given there were irrelevant and the person who had come to clean specifically told me that he could not leave unless I closed the service on the app. So not only was I bearing g the brunt of the damage but I was forced to close the service as satisfactory on the site and now I am unable to report the issues that have been caused.
Was this information helpful?
No (0)
Yes (1)
Oct 20, 2023
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2023
Urban Company Customer Care's response
Hi,
Apologies for the less-than-ideal experience. Please share detailed feedback of what went wrong, we assure you that we would help you with your concern. Please share the registered contact details along with your concern to [protected]@urbancompany.com.
Regards, Team Urban Company
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Urban Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    1470
    Pending
    432
    Resolved
    492
    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
    View all Urban Company contact information