[Resolved]  Urban Company — Front load LG washing machine -PCB board Reg my mobile no :[protected]

Address:bangalore

Hi

Re[censored]rban Reg my mobile no :[protected]
Repair Quote ; Front load LG washing machine -PCB board

Due to repaired on pcb board, professional person mohammed alli came to myhome on 23 nov 2002
and taken the pcb board and repaired for the same.
Yesterday he fixed the pcb board in my washing machine and
i paid cash to him for the quote for the repaired pcb board amount Rs.2450 .
he left from my home. within 5 minutes i smelled washing machine burning and immediately i called him.
He came to my home and he said that washing machine motor got fired and asked to me to that call urban customer care.
Fyi before this incident i never smelled washing machine burning and once he fixed the pcb board i smelled for the same.
i hope he is not repaired properly and now he saying that change washing machine motor
i called up the customer care and kajol (urbn) has spoken to me and she asked me to raised new booking for this issue.
I booked for the same and today professional person sulaiman has came to home and
i told the issue but he did not checked and he said that he will check with his manager and he will inform me either he will check or not.
still i did not get any response from him

Fyi just 6month before only on 23 may i changed drum bearing of my washing mechine in urban company only

So i request to you please resolve this issue ASAP either you have to change motor or i need the washing mechine with good working condition.

Please do the needful and provide me the complaint no

Thank you
Regards
Amarnathbabu Thoppae
(m)[protected]
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Dec 31, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2021
Urban Company Customer Care's response
Hi Amarnathbabu,
This is definitely not the kind of experience we would like you to have. We have forwarded this to the concerned team. We will reach out to you at the earliest, please bear with us.
Regards,
Team UrbanCompany
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