Urban Company — Hair cut | |||
I made the booking yesterday for hair cut at home today morning at 9 pm. However it got cancelled. UC arranged another booking for the same time, the same also got cancelled. Moreover this was never conveyed to me and came to know post the schedule that it is cancelled. Then they rescheduled the booking at 12 pm (without even checking with me). On checking I found even that is cancelled. So 3 consecutive cancellation and service still not provided whereas advance payment taken. This certainly ridiculous and unprofessional way by Urban Company. Was this information helpful? | |||
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Urban Company customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi Sandeep,
We sincerely apologize for the inconvenience caused to you.
Certainly, your feedback will help us to grow and to meet the expectations of our customers.
We would like to inform you that we have forwarded it to our concerned team.
We would pull out the service partner for such an unprofessional approach and coach him on the correct business ethics.
Please be apprised that we have also initiated the refund for the amount of INR 59 to the source account.
As we can check, the services have been delivered to you on 05th Dec, 2020.
Thanks & Regards,
Team Urban Company
We sincerely apologize for the inconvenience caused to you.
Certainly, your feedback will help us to grow and to meet the expectations of our customers.
We would like to inform you that we have forwarded it to our concerned team.
We would pull out the service partner for such an unprofessional approach and coach him on the correct business ethics.
Please be apprised that we have also initiated the refund for the amount of INR 59 to the source account.
As we can check, the services have been delivered to you on 05th Dec, 2020.
Thanks & Regards,
Team Urban Company
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161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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We sincerely apologize for the inconvenience caused to you.
Certainly, your feedback will help us to grow and to meet the expectations of our customers.
We would like to inform you that we have forwarded it to our concerned team.
We would pull out the service partner for such an unprofessional approach and coach him on the correct business ethics.
Please be apprised that we have also initiated the refund for the amount of INR 59 to the source account.
As we can check, the services have been delivered to you on Dec 05 2020.
Thanks & Reagrds,
Team Urbancompany.