Urban Company — Hair damaged ( burned )during hair straightening service

Address:

A 904,My Home Abhra Apartments, Madhapur, Opp to Inorbit mall, Hyderabad ,500081

Hi,
I had booked a "{ Hair service") on May 9th on Urban company for hair straightening service. During the process after hair wash and hair cut the professional applied the hair straight cream and covered it with aluminium foil for 30 min ..in mean while he did not test any hair strand for the reaction.
After hair was i noticed my hair got burned from my 8 inches of hair till scalp on both sides and back of my hair. The burns are pretty bad like acid burn on hair and hair became very rough and curly on these areas.

The reason professional cited is my hair is colour treated and became weak .

I need refund and compensation for the damage done to my hair.
Hope you will resolve the case soon as its almost a month since i raised complaint. I have already submitted photos also.

Thank You
Soujanya
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